No link to renew on the subscription page?

NotMe11

I'm set to manual renewal. Clicking the link in the email brings up a "Buy Now" screen but nothing happens when I click it. There's no option on my subscription page either.

PawełP

Hello @NotMe11

We welcome you to our forum and thank you for your post.

The symptoms you describe may indicate an error that may have occurred in your My F-Secure account.

I will check for you how it looks in our system. I will need some data regarding your account. I will ask for them in a private message on our forum. Please check your inbox.

Best regards.

Pawel

TVC15

Hello @NotMe11

The standalone ID Protection was discontinued and is probably why you can't access the renewal option. It is now included in the Total App.

https://community.f-secure.com/en/discussion/127970/standalone-id-protection-reaching-end-of-life

If you're at the end of your ID Protection, I believe you would need to start a new subscription with Total to include that feature, but I'll let @PawełP or @Firmy confirm what needs to be done from your end.

Kind regards.

JOnes

Based on the article below, it seems that the iD-protection subscription could be continued as an independent product, the different thing is whether the my.f-secure.com online service is able to acquire it smoothly, that's another matter.But As said by @TVC15,moderators are more than happy to clarify

https://www.f-secure.com/us-en