No link to renew on the subscription page?

NotMe11
NotMe11 Posts: 1 New Member
in Password Vault

I'm set to manual renewal. Clicking the link in the email brings up a "Buy Now" screen but nothing happens when I click it. There's no option on my subscription page either.

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Accepted Answer

  • PawełP
    PawełP Posts: 355 Moderator
    Answer ✓

    Hello @NotMe11

    We welcome you to our forum and thank you for your post.

    The symptoms you describe may indicate an error that may have occurred in your My F-Secure account.

    I will check for you how it looks in our system. I will need some data regarding your account. I will ask for them in a private message on our forum. Please check your inbox.

    Best regards.

    Pawel

    Making every digital moment secure, for everyone


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Answers

  • TVC15
    TVC15 Posts: 50 Active Engager
    edited September 25

    Hello @NotMe11

    The standalone ID Protection was discontinued and is probably why you can't access the renewal option. It is now included in the Total App.

    https://community.f-secure.com/en/discussion/127970/standalone-id-protection-reaching-end-of-life

    If you're at the end of your ID Protection, I believe you would need to start a new subscription with Total to include that feature, but I'll let @PawełP or @Firmy confirm what needs to be done from your end.

    Kind regards.

    F-Secure Total v19.6 on 4 Windows PC's and Android. Also, using the free version of Glasswire, just to monitor any apps. 1st outbound connection.

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  • JOnes
    JOnes Posts: 635 Forum Champion

    Based on the article below, it seems that the iD-protection subscription could be continued as an independent product, the different thing is whether the my.f-secure.com online service is able to acquire it smoothly, that's another matter.But As said by @TVC15,moderators are more than happy to clarify

    https://www.f-secure.com/us-en

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