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How can I disable resubscription reminders?
I find it very objectionable that I, and all my family's computers, start receiving alerts to renew our subscription one month in advance of it's expiration. It seems the only way to turn this off is to actually renew. That effectively lops off one month of what I paid for last year. If this sounds familiar it's because I…
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Download of files on to my laptop failed
I am trying to load F-Secure on my laptop after also loading it onto my phone and ipad successfully. I keep receiving the message that the download failed and suggested i check my internet access is ok (which it definitely is). I was previously a Kaspersky user but my subscription was due to end in a few days so I decided…
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Protection malfunction
Hi, For the last couple of days my F-Secure Safe is telling me to restart my computer as there has been a protection malfunction. When shutting down it takes ages and when started again I get the same error, but no error code! Looking at the updates I can see multiple files that have downloaded buy not updated (inc Hydra,…
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F-Secure is running out
My Frontier Secure is sayin that my trial period will be over on 8-10. I pay $10 a month for my subscrption. How can it be running out?
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"New Features " notification on Android will not disappear
Received the notification that !new features are available" on my sony E5 and after signing in and setting the family rules the notification is still there and will not disappear which is quite annoying.How can I get it to disappear ?
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F-secure does not accept no for answer regarding installation of F-secure search
F-secure has displayed pop-ups about F-secure search for some time. In the beginning, I had then pushed the button to answer later, because I wanted to check what it was first. After having understood that is was a version of Google, I decided to decline because I prefer to use Duckduckgo.com for privacy reasons. So next…
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guts2client is locking files
My ransomware scanner (other than F-secure SAFE) shows the following notification. Do I need to terminate this action or is it a functionality of F-secure? The notification says: guts2client is locking files! proc: (2326) /usr/local/f-secure/bin/gutsclient sign: unsigned files: >…
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Safe Search notification broken
The safe search notification is not working. The one that asks me to turn on safe search. I'm a web developer and it wants to turn on for Firefox Developer Edition, which obviously I don't want. I have 4 options. Help - The button that led me here Turn On - Not that I want to, but it doesn't work. Click it and nothing…
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SAFE statistics not working on iPad iOS 10.3.2
Hi, The SAFE statistics haven't been working for months. All I get is "0 sites checked". Reinstalling SAFE didn't help. Regards, Kari
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browser extension issues with chrome
Hi Everyone I keep getting a message saying browser extension turned off but there is no extension to turn on in the google chrome extension list ! Has anyone else encountered this issue? The extension is not in chrome store to add on either ! Thankyou in advance
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How to remove my account?
Hello, I want to delete my f-secure account, how can I do it?
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SAFE has a problem with weebly.com
The four referenced systems are as follows, with all drives being SSDs: - FS: F-Secure SAFE on W-7 64-bit - FA: F-Secure Antivirus on W-7 64-bit - BM: Bitdefender Free and Malwarebytes Pro 2.x on W-7 64-bit - FL: Fedora Linux 25 Up until I installed SAFE, I had no trouble logging in to weebly.com. I would go to weebly.com…
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renewal and changing from 2 devices to 3
hi my subscription expires in 12 days and I currently have 2 devices. I want to renew but want to change to 3 devices. It will not give me this option. I was informed by f secure team that i need to renew at 2 and upgrade to abother licence but no one could tell me the cost of this Can anyone advise at all ? I dont really…
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More subscription questions
The purchase process for SAFE and Antivirus is quite different. SAFE allows users to buy coverage for 1-2-3-5-x PCs, for one or two years, while Antivirus only offers one option, a 3-PC subscription for one year. And Antivirus has a quantity! Is F-Secure trying to eliminate the Antivirus product? Is it possible to purchase…
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Cursor, opening desktop icons/ web pages on its own
Not sure if it's a coincidence, but since changing the password on our virgin router the other day, we now have a virus or malware on the pic and don't now how to get rid of it. The cursor moves on it own by jumping about the screen and spots of different sizes pulsate randomly, if the mouse cursor goes across a desk top…
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Is it safe to delete the ih8run.config.xml.log and ih8.config.xml.log files ?
Hi everyone, I have installed F-secure recently and those 2 log files became very large: C:\ProgramData\F-Secure\Logs\Setup\ih8run.config.xml.log - 4 GB C:\ProgramData\F-Secure\Logs\Setup\ih8.config.xml.log - 2,7 GB Is this normal? Could those files be deleted without damaging the F-secure system? Thank you in advance.
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Fsecure not working help please?
When I open Fsecure safe it says "Your computer is not protected" "Turn on",, but when I clik turn on nothing happens, it will also not let me clik on the tools section, can not run a scan! Help please
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trojan horse
Have a trojan horse slipped through the security. Have done a deep scan. The security found the harmful file but could not get rid of it. Not much of a security system then. Anybody any ideas as no one at talktalk can help me. It's a batch file, dc62.bat location; C:\Users\Ace\AppData\Local\33d0\dc62.bat. Can't delete file…
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F Secure IS- Pre-install USB 3.0 HD question?
I have tried several IS AV's, and have been unhappy with them! I am looking at FSIS?- I do my Macrium Reflect system backups to a 1TB USB 3.0 External HD. I have several hundred MB of backups, from 2 computers on this HD, and if FS has to scan it first this could take quite some time...! My other AV's had an option to skip…
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Virgin media renewal
Hi my 12 month free with virgin media is coming to an end can I pay to renew for another 12 months in installments as I'm unemployed and can't afford to pay it in one payment
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MalwareBytes and F-Secure No Longer Compatible?
According to a post from June 2015, [https://community.f-secure.com/t5/F-Secure-SAFE/Compatibility-of-Malwarebytes/td-p/69987], MalwareBytes [MWB] and F-Secure got along like the proverbial "two peas in a pod" I'm guessing that is no longer the case? Currently, as I can see from other postings in the F-Secure forum, this…
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Browser extension is not installed or is turned off
After installing SAFE on a recently rebuilt W-7 system, a message appears on the dashboard, "Browser extension is not installed or is turned off." But when I look at Settings -> Browser extensions, "Keep the extensions turned on" is checked. Why is this setting out-of-sync?
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Whoscall, a VERY useful app for blocking SPAM phone calls and SPAM messages
F-Secure SAFE REPEATEDLY flags this excellent app as 'undesirable' AND then the company acknowledes that this a 'false positive.' So they promise to fix it and after a while the problem goes away. Then, after a while it comes back AGAIN AND AGAIN! This is VERY annoying and very bad service!
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Subscription code
Code used maximum of times, what do Ido to carry on?
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Auto-scan USB flash drives
I did not see an option to turn on/off auto-scanning of USB flash drives when they are inserted. Does F-Secure do this automatically?
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F-secure on Acer Chromebook
Hi im looking to download f-secure onto my chromebook but when i select download to android it takes me to the app store where it tells me i have no device?? Can anyone help me Thanks
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F-SIS Turn off all security features not working
If I try the 'Turn off all security features' option, it appears to work but the progress bar never completes and all features remain on. Windows 7 SP1 home FS-IS 16.5
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Login in Russian
I'm a Freedome user but today I logged into Safe, I had forgotten my password and when I returned my login text was in Russian. Marketing or something else?
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Unlock my nokia
xxxx EDIT: Remove personal identifying information
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Windows XP and subscription renewal
My PC uses XP and I am not in a position to update it. I renewed my Fsecure subscription but it refused to accept the new key. I have been told that this is because of the lack of Microsoft support for XP - yet there are still daily virus updates being downloded from Fsecure !!! What will happen when my subscription…
