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Hi, I've been using F-Secure for 5 years and had no problem until now. When I start a virus scan after 5 seconds it freezes. I have to restart my computer when this happens. When it freezes it's doing svchost.exe. What could be the problem?
I'm also only F-Secure user (their Home Solutions) - so it will be only some unofficial suggestions.
And for normal certified response from F-Secure -> good to do steps like:
--> Create fsdiag after "repeat"-steps for trouble:
--> Then to contact direct F-Secure Support Channels (chat as example) and ask about abilities to transfer fsdiag or investigate your situation directly:
My own feelings (or points which can be useful to re-check):
--> Your experience about latest F-Secure SAFE (IS/AV)?
Latest -> "17.0" and previous stable is "16.5" versions;
--> With latest release: there comes some changes or re-design for many meanings around scanning;
And also "Virus scan" start be with "memory scan" at first;
--> Good to re-check about "how long it freezes" (?!) - probably this is not quite 'friendly'-step -- but what if there just long delay.. but not freeze;
And I able to think about potential reasons as:
- certain "svchost.exe" about some of processes (which hard to scan based on something); or even "about malicious activities";
- 'trouble' or crash at scan certain "svchost.exe" and as result "Scan process - freeze";
- something else (like if there is compatibility troubles or so);
Maybe with any of meanings --> good to try "Full Scan" by F-Secure (there also "freeze" or not?!); And perform double-check scans by some of known security tools/scanners;