F-Secure Antivirus Renewal - wrong version

gmlaursen

I have used F-Secure Antivirus on my IMac for several years. When my account (supscription?)  expired last week, F-Secure asked if I want to continue using F-Secure and if I wish to renew.....

I pressed "Renew", followed the instructions and payed Dkr 249,- and now I'm the owner of a useless Windows-version of your program...

Any suggestions ?

Ukko

Hello,

 

Most likely you have to contact direct F-Secure Support Channels:

https://www.f-secure.com/da_DK/web/home_dk/contact-support

 

Or their "home_global"-page:

https://www.f-secure.com/en/web/home_global/contact-support (chat can be available on current hour);

 

And re-ask them about options (like 'cancel' your payment or clarify steps for getting Mac-version or so);

 

I able to suspect that such trouble based on meanings that:

previously (some time) F-Secure AV solution/packages was available for both platforms (Windows/Mac), but on current time only for Windows:

https://www.f-secure.com/da_DK/web/home_dk/anti-virus

and renew (based on something) still connected to this; Even platform is Mac, where solution/packaged probably switched to SAFE:

https://www.f-secure.com/da_DK/web/home_dk/safe

 

But good to hear clarification from official F-Secure teams.

 

Thanks!