Re: Bill was charged twice

BigA
BigA Posts: 1 New Member
in F-Secure Internet Security

Hi. I keep getting reminders to renew my F-Secure SAFE licence however I have gone back over my bank account details and see that I have in fact paid two subscriptions in December 2016. One I thought was for F-Secure SAFE. Have tried both the chat line and telephone line but I may as well have been trying to get through to NASA. Has anyone else had this experience?

minna3
1Like Awesome

Comments

  • Laksh
    Laksh Posts: 4,224 Former F-Secure Employee

    Hi BigA,

     

    This needs support investigation to find more on the purchase details. I have escalated this post now to our support team and one of our support team members will contact you via email for further communication.

     

    minna3
    1Like Awesome
  • minna3
    minna3 Posts: 5 Observer
    I had this same problem but it was resolved in two days once the support team got to it. Never heard back from Cleverwhatever...
    Like Awesome
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