F-Secure IS subscription oscillates between valid and expired state on computers.

etomcatetomcat Posts: 1,319 Superuser

Dear F-Secure,

 

Several hungarian customers complain today that their "F-Secure Internet Security" subscriptions frequently "oscillate" between valid and expired state on the computers. Even if they re-enter a 5x4 character keycode that should be good until mid-2020 and it is accepted, the status soon changes back to a red warning about expired subscription.

 

One affected computer has these specifications:

OS: Windows 10 build 1809 (x86 edition)
Net connection: 250mbps ADSL provided by the "UPC" ISP company
Protection: F-Secure Internet Security version 17.6

 

I have attached a generic screenshot of the issue below.

 

Please advise how best to solve this problem?

 

Thanks in advance, Yours Sincerely:
Tamas Feher, Hungary.

 

*********************************

 

screenshot.jpgGeneric screenshot of problem

Accepted Answer

Comments

  • VilleVille Posts: 515 F-Secure Employee

    Hi @etomcat 

     

    This is not a known issue. If you could get an fsdiag from one of the affected computers and send it to our support, they could forward it to us in R&D for checking. Based on the description and screenshot, I can't even say if it's client or server issue.

     

    Ville

    (F-Secure R&D)

     

    etomcatLaksh
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