How can I create an exception for a certain software (exe) in F-Secure SAFE?

Hello,

I use memoQ, a local computer-aided translation environment, which connects to a cloud server for synchronization. This synching process is very slow, which the software supplier says is caused by F-Secure. He recommended finding out where I can add the memoq.exe in F-Secure as an exception for real-time-scanning.

Can you help?

All the best

Birgit

Comments

  • UkkoUkko Posts: 2,997 Superuser

    Hello,

     

    I am only an F-Secure user (their home solutions).

    It should be possible to do by next steps:

    - open F-Secure SAFE main user interface (click for tray-picture or doubleclick desktop F-Secure logo);

    - switch tab from main ("AV") to "Tools" (left-tabbed menu);

    - choose "App and file control";

    - choose "Excluded" tab and "Add" required executable or folder;


    For example, next Online Help is about subject with more "clear" explanation:

    Or next Knowledgebase article:


    Although, I am not sure that it is a recommended step. Since it will reduce security state a bit (all activities by executable are "allowed"). But if troubles with syncing indeed are related with F-Secure scanning - it is possible, at least, to check if exclusion list is helpful there. Good if you will back with feedback.

     

    Sorry for my English!

     

    Thanks!

    JaimsXara
  • XaraXara Posts: 3

    Thank you very much!

    Birgit

    Ukko
  • XaraXara Posts: 3

    Hello,

    Though I have the impression that the synch errors have reduced in number since I've added the *.exe as an exception, they have still come up.

    The company's support dept. the even recommended to remove my real-time virus scanner completely, stating that Windows Defender was enough... But of course I won't.

    All the best,

    Birgit

    Ukko
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