How can I create an exception for a certain software (exe) in F-Secure SAFE?

Xara

Hello,

I use memoQ, a local computer-aided translation environment, which connects to a cloud server for synchronization. This synching process is very slow, which the software supplier says is caused by F-Secure. He recommended finding out where I can add the memoq.exe in F-Secure as an exception for real-time-scanning.

Can you help?

All the best

Birgit

Ukko

Hello,

 

I am only an F-Secure user (their home solutions).

It should be possible to do by next steps:

- open F-Secure SAFE main user interface (click for tray-picture or doubleclick desktop F-Secure logo);

- switch tab from main ("AV") to "Tools" (left-tabbed menu);

- choose "App and file control";

- choose "Excluded" tab and "Add" required executable or folder;

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For example, next Online Help is about subject with more "clear" explanation:

• https://help.f-secure.com/product.html#home/safe-windows/latest/en/task_13205052E3D44C44BA2491A55A7F818F-safe-windows-latest-en

Or next Knowledgebase article:

• https://community.f-secure.com/t5/F-Secure-SAFE/How-do-I-exclude-a-file-or/ta-p/56363

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Although, I am not sure that it is a recommended step. Since it will reduce security state a bit (all activities by executable are "allowed"). But if troubles with syncing indeed are related with F-Secure scanning - it is possible, at least, to check if exclusion list is helpful there. Good if you will back with feedback.

 

Sorry for my English!

 

Thanks!

Xara

Thank you very much!

Birgit

Xara

Hello,

Though I have the impression that the synch errors have reduced in number since I've added the *.exe as an exception, they have still come up.

The company's support dept. the even recommended to remove my real-time virus scanner completely, stating that Windows Defender was enough... But of course I won't.

All the best,

Birgit