Problem with shell extension after 17.6 update

After installing 17.6 (4.10.2187.0/SAFE) update from Elisa (Elisa Turvapaketti) this week I started to get strange issues like:

- Directory Opus file manager crashes when double clicking video files, DO resports issue to be in FsShellExtension64.dll

- Start menu (right click) Computer Management and many other tools don't start

Never had these before. And I was able to track the cause to be FsShellExtension64.dll, which I then diabled using ShellExView tool. That solved all those problems. But this is not a long term solution for the issue and I hope F-Secure can fix the isue, which seems to be only in 17.6 update as it did not appear in any older releases.

BryTGuyRepelsteel

Best Answer

  • VilleVille Posts: 494 F-Secure Employee
    Accepted Answer

    Hotfix has been released. All SAFE 17.6 clients should receive it within 24 hours.

     

    Ville

    (F-Secure R&D)

     

    UkkoLakshJTT

Comments

  • BryTGuyBryTGuy Posts: 1

    Same issue with v17.6

     

     

    CppShellExtContextMenuHandler.FileContextMenuExt Class Yes Context Menu Anti Virus Shell Extension Plug-in 20, 18, 282, 0 F-Secure Computer Security GUI F-Secure Corporation No No No No No No C:\Program Files (x86)\Charter Security Suite\apps\ComputerSecurity\FSGUI\FsShellExtension64.dll {BFD98515-CD74-48A4-98E2-13D209E3EE4F} 4/11/2019 3:16:27 PM 5/23/2019 7:22:34 PM No *, Directory, Drive A 321,504 No  No 

  • RepelsteelRepelsteel Posts: 1

    Same problem, contex menu in Win 10 crashes win 10. Disabling

    CppShellExtContextMenuHandler.FileContextMenuExt Class of F-Secure Corporation with ShellExView.exe repairs the issue...

     

    Regards, Repel

  • OldAndGreyOldAndGrey Posts: 1

    Same problem here. Wasted some hours to figure this out.

  • UkkoUkko Posts: 2,988 Superuser

    Hello,

     

    Sorry for my reply. I am only an F-Secure user (their home solutions).

     

    Based on recent beta (and its release notes), probably, such trouble is fixed for "beta" builds.

    But a bit unclear whether it is about this trouble or not (and when such a fix is rolls out to stable solutions).

     

    I do able to suggest contact their direct Support Channels (for example, chat):
    https://www.f-secure.com/en/web/home_global/contact-support

     

    To ask them and maybe to receive help.


    Thanks!

This discussion has been closed.