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FS SAFE on OSX not updating
Hello, I have F-Secure SAFE installed on my Mac OSX. Installed Sierra update some weeks back if that has any importance. F-Secure is complaining about "databases too old". So why does it not update them? If I open the SAFE control panel and click "Check for updates", the refresh circle spins forever and nothing happens.…
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F-secure's SAFE Firefox extension can not be installed on MAC
After successfully having installed F-secure SAFE on a Mac, the brouwser extension for firefox won't install properly. after I ran "install brouwser extension for firefox" I can see that it is 'checked green' as being properly installed but after restarting firefox it shows orange again as being "not installed or turned…
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Solved: SAFE reverts Firefox settings
Hi, for some reason SAFE keeps reverting Firefox settings after Windows reboot. The problem disappeared when I disable F-Secure services using msconfig. After the serives are re-enabled the problem comes back. I tried FF 48 and 49 and even tried reinstalling Windows from scratch. I am running Windows 7 x64. I didn't give…
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Security Cloud Malfunction
I am not able to reach the security cloud any more. I have run the support tool on my Mac (El Capitan) and see this as the most relevant error: 04/11/16 09:26:53,270 fsupdated_guts2[1462]: /usr/local/f-secure/bin/fsupdated_guts2: line 102: /usr/local/f-secure/guts2-datadir/lock: Permission denied But the permissions seem…
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Updates not working
Hi..! My F-Secure Internet Security does not update. I have connected to the internet & computer date & time are accurate. Although it says 'Update check was successful' when I click 'Check for updates', it actually does not update. The main window shows 'Virus protection is not upto date'. I tried downloading and running…
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Does It Have It?
Does F-Secure Internet Security have anti-malware built in?
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Explicitly add program to be blocked by DeepGuard
Hi, I am wondering how to explicitly/manually add a program to be blocked by DeepGuard? I have been unable to figure it out and can't rely on DeepGuard to detect the program. Is there anyway to do this? this is my f-secure version info: F-Secure 16.3 Antivirus 14.165 build 102 DeepGuard 5.0 build 593 Management Agent 8.30…
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F-Secure SAFE upgrade to total security
Hello! I tried 30 days trial period for F-Secure SAFE(3 devices), i like it and i want to buy it but how do I convert my trial security to total security and privacy paid subscription? When i try to click in the link below -> https://www.f-secure.com/en_US/web/home_us/total i am loggin with Already have an account and then…
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manual renewal error
So I've been trying to renew my subscription for a week now. I update my payment method and click the renew button to only get "An error occurred while processing the manual renewal of your current subscription. Please contact Customer Support." My F-secure SAFE expires 04/11/2016 and my Reference number xxxxx date…
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Browsing protection add-on in Firefox 49.0.1 Mac OS 10.10.5. prevents Google drive open files
F-Secure SAFE Browsing protection add-on in Firefox 49.0.1 Mac OS 10.10.5. prevents Google drive open files even I put web site exceptions drive.google.com Please help and advice -asko
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F-secure search and privacy
As Google search is well known to track my searches and I want to avoid tracking as much as possible, how safe is it for me to use F-secure search (since it's connected to Google search)?
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Emails telling me my protection has expired
I keep getting emails telling me that my protection has expired and I need to renew my subscription. The problem is however, I should be protected until 10th December 2016 and my account details confirm this, so why all the worrying emails? Has anyone else experienced this? Helen
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New product, Can't connect with existing account.
So i bought new f-secure product for 5devices for 2years and now it tells me i cant connect it with my existing account. Please make new one...... Is there any way to get it on the existing account?
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Browsing protection don't working.
Hi, i recently installed F-Secure Safe on my principal PC on Windows but when i install it on my secondary laptop the browsing protection simply doesn't works, i also tried the reinstall extensions option and rebooted but nothing happens. The security check doesn't appear on Google searches and it can't block AMTSO Phising…
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Super Safe Boost - Talktalk F-secure
Hi, I have f-Secure / Talktalk super safe boost installed on Win 10 PC and I need to access my online f-secure account as the licence seems to have expired whilst I was changing my talktalk package, problem is I can't remember the registered email address to reset my f-secure online password, and emails initiated from…
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2 lisences on 1 PC
Dear sir, my computer is accidentally crashed. I had to reinstall f-secure. Thereby I have 1 license extra used on the same computer. (2 licenses 1 computer). How do I get my license back on my account. Is't possible that you take care of this problem? My Refnr: xxxxx EDIT: Remove PII
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F-Secure support cancelled my subscription when I asked for help in renewing!
I asked for assistance with product subscription renewal. They proceeded to cancel my subscription? Now when I log in it states Your subscription is canceled and your payment has been refunded. SAFE is not currently protecting your devices. We are sorry to see you go. Please tell us how we could improve the product for…
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Resizing F-secure windows on Windows 10
Hello, am I the only one who cant't resize f-secure windows and text on Windows 10? Text is too small to read. I have 1920x1080 resolution and I'd rather not to change it.
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F-Secure blocking a download.
Hello! I've had F-Secure for a while now and I love it! But recently I haven't been able to update "Razer Synapse", I uninstalled it thinking that would help and now I can't even install it. I have turned the firewall and everything with F-Secure completely off, but I still see that in the "Recent Events" Tab that it's…
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Non longer using Virgin
I am no longer using Virgin Media but would like to continue with F secure. How do I go about renewing at full price?
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Parental Controls on Galaxy 10.1
I am very pleased with F-secure on my two PCs and I am delighted to find that I can expand that system to my Tablet. But here are three odd things in ascending order of importance: 1) There seems to be no way of blacklisting specific websites on the Tablet - or am I missing something. 2) If I have Parebtal controls On,…
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Re: Technical questions
<p>This nightmare is happening to me as we speak... </p> <p>No mather what i do this m....fu... file named Photo.scr multiplies it self in every god **bleep** folder on my Nas (Asustor AS-202TE) and windows defender detects and deletes it but it keeps coming back no mather what i do...</p> <p>Im so close to "reinstall" the…
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Downloaded F-Secure Internet Security But F-Secure SAFE installed instead
Hello I downloaded F-Secure Internet Security From here https://www.f-secure.com/en/web/home_global/internet-security But F-Secure SAFE installed instead why ? Thanks.
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Annoying Pop-Up Reminder
I use F-Secure since a year. In five days I need to renew the payment for F-Secure. But since today i get every two minutes a small pop-up eminder, that I need to renew. This pop-up sucks and I think meanwhile to delete F-Secure and change to another Anti-Virus tool. How can I turn this annoying Tool off????
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why does fsecure safe removes small files
can someone help me, when i run a program that is attatched to a small file and fsecure thinks it malware they remove it how can i fix that
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F-Secure on 100% disk for hours after Windows updates
This is the second time after a Windows cumulative update that I got into severe problems. F-Secure AT LEAST is part of that problem. This time it was on a package of Windows updates including cumulative KB3194798. Currently I am looking at a 100% disk use by F-Secure immediately after starting up my PC. I have spent the…
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F-secure IS 2106 and Zemana anti malware: real-time protection ?
Hi, I'm using F-secure internet security already since 2 or 3 years. Some guys on a security related board recommended me to use also a second security software on my machine (W7 home premium): Zemana Anti Malware. Here is the link to this software: https://www.zemana.com/en-US/AntiMalware My question is: currently i'm…
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F-Secure Safe
Since the day i got F-Safe Secure, i have had trouble of pages freezing and starting. Some times for about 20 minutes and some times totaly froozen and have to re-boot. It does not mater if i am on Chrome, Yahoo messenger, MSN, Microsoft Edge Mozilla Firefox or Microsoft Explorer It freezes. And even some times the pages…
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key lost
Hello, I have accidentally deleted the email where i had my license key for 1 machine. I have got my recipe of the purchase available. Is it possible to recover the key somehow Thank you I don't speak English and i took a same message, please help me. Conny Bühler Referenznummer: (bei Rückfragen bitte immer angeben)xxxxx…
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No account access
Bought new PC, can't access F-Secure account, won't forward e-mail for forgotten password.
