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Renew SAFE but with less licences
Hi, I am hoping you can help me. I need to renew my subscription for SAFE. I currently have 5 licences but only actually need 3. I was hoping on the renew page I would be able to choose different packages but can't. I also hoped that i could buy a new 3 licence pack but when entering my email address it tell me to log in…
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Unable to reduce devices and renew
Hi, i have created a F secure account a month ago for the trial session and it has then expired. So now i have bought a new internet package for 1 device, however i am unable to renew it as it says that "this campaign has ended" whenever i try to type in the related info and the code given. i realize that i have to buy 3…
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Exclude objects on mounted volume
Hello, I just struggled for quite a while to exclude a directory from real-time and manual scan, and finally figured out how to do it. There does not appear to be any recent questions on this issue, so I thought I should fix that. I. Issue There is one file that SAFE kept deleting as soon as it was created, citing some…
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Virgin Customer - Incorrect License Expiry Date showing on Android Device
I have just taken Virgin service and installed F-Secure safe on my laptop and android device. The laptop is showing the correct subscription, but the android device is showing that the service is expires on 13/01/2017. I have checked, and everything is showing as installed correctly, but to be safe, I deleted the…
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How do I delete my F-Secure account for my iPhone?
I downloaded F-Secure Safe for my iPhone the other day, but I really don't feel I have a need for it.
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SCAN MAKES REPORT ON MALWARE BUT DOES NOT OFFER A SOLUTION!
Hi, my F-Secure keeps finding the same 2 malware files but says that I need to delete them 'manually'. They are not held in quarantine so where do I find them please? Result: 2 malware found Application:W32/Spigot (C:\Users\Steve\AppData\Roaming\Search Protection\Uninstall.exe\stream_2.bin) *…
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F-SECURE SAFE: Browse Fox not spotted - How do I remove it?
Using Windows 10 and Edge browser, I seem to have acquired Browse Fox which is causing lots of frustration. SAFE doesn't spot it - yet it seems this malware has been around for years. Don't get any hits by searching F-Secures help areas. Any ideas on what I can do to remove it please? The tips on the web don't seem to be…
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Constant pop-up telling me my subscription is expiring. (SAFE)
So I have one day left on my subscription and I'm just waiting for the e-mail bill to arrive so i can renew for another year. Now F-Secure is sending me a pop up every minute with the most annoying sound in the world telling me about the expiration date. EVERY MINUTE. WHY?! I have looked through every setting and I just…
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Student subscription
Hello, I need to renew my sub, and my school offers discounted price, can I add that discount on existing account upon renewal or do i need to create new acoount?
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wrong blocked Web Site
Hi there! Want to report or white list a web site, which should no longer be blocked by F-Secure: www.muhr-seit1666.at Tnx!
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Uninstalled F-secure now my browser doesn't work
Hi there! Just uninstalled the programme on my laptop (Mac) and now when I open Safari it wont let me load any pages because Safari can't find the programme to open a x-fs-bp-query: What do I do?
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key assistance
I've lost my key assistance.
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F-Secure Browsing Security screwed up my Firefox installation again & again!
This really has been a terrible nuisance and a terrible waste of time!! Read all about it here: https://support.mozilla.org/en-US/questions/1143376 It seems related to this topic: https://community.f-secure.com/t5/F-Secure-SAFE/Solved-SAFE-reverts-Firefox/m-p/88009
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start up pop up
Hi is there a way of disabling the pop up at the start "YOUR COMPUTER IS PROTECTED" Thanks for your help
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f-secure safe keeps telling me not protected
keeps coming up not protected so go on my f-secure subscription valid 1/12/2017 so why keep telling not protected have tried to install on this computer download press run unable to connect to server check internet there is nothing wrong with my internet Tony
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F Secure SAFE iPhone virus scan??
Hi, Is there a way to conduct a virus scan on an iPhone with F-Secure's SAFE? I realise is possible on the Android app but not on the Apple one. Thanks
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I need to check about upgrade of SAFE
Hi F-Secure team ! My customer want to use SAFE for their 20 devices, but all devices connect to internet through firewall and correct port. They want to check: Which port SAFE need to open on firewall to upgrade database or connect to internet? other wise they don't know which port so they can't config it and use SAFE for…
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Unable to activate software from existing account
I have purchased a years subscription for SAFE but I already have an account. Site would not allow me to activate the software from the existing account. Seems to be a bit of a con as renewing within my account costs considerably more. Is this my reward for being a loyal customer?
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Remove F-Secure Account
Hi, I need to create new account, becouse on my existing account I cant renew licence by using a pre-paid campain key - Its only option for on-line renewal, but I allready bought voucher for 3 devices. I like to remove exiting my existing account f-secure account. Pleas help my resolve this problem. Regards EDIT: Title
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Windows 10 Freezes when starting Cleanup Tool
Hi, I have a problem where my PC freezes with no input fron mouse or Kbrd and has to go through hard power shutdown. it looks like its when the program gets to audiodg.exe file. is there anyway to get around this?
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Your security subscription expires in 5 days notification won't go away
My (VirginMedia provided) subscription ends in the next few days. We are getting on several machines the following notification constantly.....which is annoying. Anyone any ideas how to get rid of it. I don't recall this happening last year......
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no protection on my pc
my fsecure safe is always postponed by windows 10 and I can't start it in any way. Help me to fix the problem please
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MT4
Hello I require the use of MT4 for day trading the markets however F-Secure does not allow this. Could you please rectify this ASAP Regards Edward Webber
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EMAIL!!
It won't allow me to change the email address on my account. I dont have access to this email account anymore and therefore cannot renew my subscription. Don't want my details being emailed to an address that I dont have access to anymore and someone else possibly might.
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Temporarily close internet connection
Anuone know if it's possible to temporarily close ( block ) the internet connection in F Secure Safe but retain access to files on my LAN ? At the moment I can only disable the network adaptor but that then blocks LAN access too. I'm running Windows 10 Thanks
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Can i install SAFE without internet connection ?
Hi support team! i have 2 questions would like to refer you 1. Can i install SAFE without internet connection? with the current version is can not but i know that we will have new version 3.7 soon, so cound new version can support it ? 2. Can i update SAFE without internet (update virus database) - can i download the file…
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Parental Control Huawei - incompatible
Hi, There are posts in forums like "Parental Control Huawei" and resolution links to Freedom - I assume that Safe is not compatible with Huawei (at least Honor 7 Lite / NEM-L21 (EMUI 4.1 / Android 6.0))? You can set all power saving features to make sure that Safe is protected (which is the usual problem), but still it…
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SAFE can't be installed
I'm trying to install SAFE on my Windows Vista, but when I try to run F-Secure-Safe-Network-Installer_171tjemornuzv_.exe, nothing happens. Can't run it as administrator, either.
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F-Safe anti-virus product
I just purchased a new one-year F-Safe anti-virus program and would like to know: 1. Why it does not function in Safe Mode with Networking, 2. Why F-Safe does not seem to provide any email address for customer support, 3. Also, F-Safe uninstalled my existing Pand Antivirus and Microsoft Security Essentials program but left…
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Licenses disappear from "My Secure" ( ??? )
I had 3 licenses ended January 2017. I bought another one today for a new computer and.... . Now I have only one license on My Secure ( ??? ) and unprotected computers.... Any idea? Regards Marcin
