Unable to extend license with less devices.

Hi,

 

I've been using F-Secure SAFE for a year now, and I'm very happy with the results.

Not a big impact on my machine, while getting premium protection.

 

Unfortunately my subscription has run out, giving me a chance to think about the amount of licenses I need and extending the subscription with that amount.

 

However, I am unable to select the amount of licenses I want from the F-Secure SAFE admin panel.

 

I tried using the default website, but when I enter my emailaddress it recognizes it as having an account already, and telling me to log-in to have the ability to make changes or order anything new.

 

But when logged in, there's no option to change the amount of licenses I wish, only to renew the same deal I got a year ago, when I bought it with many more licenses.

 

My question is; Why isn't it possible to change the amount of licenses I want? Or why is the option to do so hidden so much that I haven't figured it out myself.

 

Thanks, Hendrik

Answers

  • SimonSimon Posts: 2,560

    This has come up before.  I think you will either need to raise a Support Ticket to see if they can do anything, or add a new account (with a different email address) in order to change your number of licenses.  

  • Dan5Dan5 Posts: 1

    just click on device you want to remove then lick on release licence and that will free that device and can be transferred or left dormant, hope this helps.

    Danny

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