F-secure renders computer unresponsive
Would just like to share today's F-secure experience:
I started my computer (Windows 7 x64 with F-Secure) and I basically could not use any application:
- OneDrive was trying to synchronize even though there was nothing to do
- Word & Outlook would not open
- Firefox stopped responding
- VirtualBox crashed
- Windows Notification Center shows “F-Secure” as not working and invited me to activate it
When I switched off “Virus Protection” and “Deep Guard”, everything worked again.
So I checked the for possible updates, yet F-Secure showed me that all updates are installed successfully:
Though when looking into the update log it showed me that the latest “Aquarius” update was not installed.
Well, there is no button to install an update manually. Eventually I had to “brute force” switch of the computer because I could not get to the Windows Restart button anymore, or the task manager, or a command line to restart gracefully.
Following the restart, it seems now that the update has been installed and F-Secure works again and applications are responsive now – however, I would really appreciate if this experience could be shared this with your technical and/or development team because the whole incident made me loose 1.5 hours before I could actually work L. That is really not the level of service & functionality that I expect for a paid subscription.
In addition, I find it very unsatisfactory that one can raise a support request if one is a corporate customer but not as an individual. I believe that my private time is just as valuable than any other persons, working or not, so having a working support in the time slots where people work privately (weekends) would be nice! /*Edit: Looks like there is a support ticket for indiviuals... you just have to search through the forums to find it... very convenient*/