Compatibility with Hyper-v in Windows 10 Anniversary Update 1607

jkv

F-secure Safe blocks hyper-v virtual machines from starting in Windows 10 Anniversary Update (via the local hyper-v feature built into Windows 10) unless you enable deepguard compatibility mode (i.e. decrease the level of system security). 

 

Please could you fix this to make F-secure Safe compatible with  Windows 10 Anniversary Update.

zeph

Same here with F-Secure Internet Security and Windows 10 1607.
When I start a VM (Hyper-V) with disabled deepguard compatibility mode, the wmwp.exe run constant with 12% CPU usage, but the VM will never leave the status "Starting".
After 2 hours of using 12% CPU, I kill the process ... (Currently my solution to use F-Secure without deepguard compatibility mode).

With deepguard compatibility mode enabled the VM start immediately.
(DeepGuard 5.0 build 593)

Before Windows 10 1607, Hyper-V works fine with disabled deepguard compatibility mode.
Please fix this issue.

Peter

Hi,

 

I found some information in our R&D ticketing system with a possible workaround.

 

We can confirm that there is some form of compatibility problem with Hyper-V on the Windows 10 Anniversary Update, but it is not necessary to disable DeepGuard to avoid the problem. A safer option is to just add an AV exclusion for the C:\Windows\System32\vmwp.exe file. At least for me that solves the problem. 

 

Zoki

I had same problem with f-secure in hyper-v . After starting virtual machine , just showing starting and nothing happens. After disabling DeepGuard virtual machines are normally starting.

 

Best regards

nomadl

F-secure have still not solved this compatibility issue months after the Windows 10 Anniversary release.  The only help I have had from them is 're-install f-secure safe'.  Not what I expected to hear.  It would seem like they are either not willing to or unable to solve this issue like some of their competitors have.

Peter

Hi Nomadl,

 

Thank you for engaging us here.  While the underlying issue is still not resolved, the exclusion sould solve the issue when using (also) F-secure Safe. You can find instructions for how to configure the exclusion for real-time protection here.

https://help.f-secure.com/product.html#home/safe-windows/2016/en/task_13205052E3D44C44BA2491A55A7F818F-safe-windows-2016-f

And to recap, the file to exlude is C:\Windows\System32\vmwp.exe

Let us know, if the workaround fails here.

gothge

I have still the same problem. is this fixed?

zeph

Since I exclude the C:\Windows\System32\vmwp.exe in the Deep Guard I have no problem.