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Renewal of F-Secure
I am a virgin media customer and have been invited to renew my subscription. The e-mail states the payment will be £25.00 however when I go through to renewal it states the payment will be £79.99. Please advise how I can receive my discount.
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Banking Protection application exceptions
Is there a way I can add applications to an exception list so they are not blocked by Banking Protection? I work from home and use some simple applications that my company have written that are beyond reproach when it comes to security but these are getting blocked out every time I used Banking Protection and have to be…
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How to add two subscrition keys to my f-secure account
I have bought two subscription keys to get 8 licenses for my PC'sand smartphones. How can I add the second key to my f-secure account since I only find options on renewing and not adding a subscription.
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f-secure display issue
Banking protection always display the menu in the top right hand corner.
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Is the BrowsingProtection able to protect from threats at websites, even if the sites use HTTPS?
Hello. Now, I am having some questions about protecting from threat on the web. 1. Have the websites which were added as exception sites on Browsing protection been scanned by F-Secure when access the sites by browsers? Is F-Secure able to detect malwares at websites even if added to the list of exception websites? 2. The…
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WELL DONE F-SECURE you just lost a loyal subscriber
The new price is a joke. Ive been using this software for over a decade.(i still have install files from 2004 onward) I 've been a loyal fan and told many people to buy it because its worth it. NOT at the current price. It needs to be at least half of what it is now. Thank you for years of protection but there are…
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F-secure renders computer unresponsive
Hello, Would just like to share today's F-secure experience: I started my computer (Windows 7 x64 with F-Secure) and I basically could not use any application: * OneDrive was trying to synchronize even though there was nothing to do * Word & Outlook would not open * Firefox stopped responding * VirtualBox crashed * Windows…
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About F-secure firewall
I wonder if there is any use of bying any kind of software from F-secure,since I´ve noticed that this kind of software cooperates with Windows Firewall. Doesn´t F-secure misses the point if they uses a quite known and weak firewall for their services? In my terms it is so,but I may be wrong. If there is someone that can…
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My F-secure account vanished
So I bought F-secure safe, made an account and installed it on my pc as well as registered my pc as one of my three devices. now, I tried to login to add my phone to the registered devices, but couldn't login. So I tried to reset my password, which didn't work. I then tried to make a new account with the same email, and…
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Slowness during registration or usage of SAFE accounts
Some of our customers might be experiencing some slowness or failure while using or registering SAFE accounts. The protection on your machine is not affected by these. The issue should already be resolved and you can simply try using your SAFE account later today.
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F-Secure compatibility
Hello, I remember awhile back I went to install F-Secure Anti-Virus for testing purposes and was greeted with a warning about how Xvirus Personal Guard was not "compatible" and had to be removed off the system first. I have not re-checked if this is still the case but would like to know if they are both now compatible with…
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subsription renewal
I changed my payment details how do I find out if my subscription has been renewed?
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My fsecure
I renewed my fsecure and it's not appeared on my pc can someone help with this matter
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Swedish BankID issue
When user starts newest version of BankID security application from Start menu he receives message from BankID app that “Encryption wrapper failed” which means that integrity check fails. An exclusion for the affected version of BankID application has been added to our products. However users who already are experiencing…
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changing my provider
I am going to change my provider. Where can I change this in F secure account ? Will Fsecure accept this change. I will have Fsecure until June 2018
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Unsafe warning for download
Hi, I'm actually reaching out because a customer of ours has said your software flags our software as unsafe. I'd like to move this conversation to email to resolve why this happens and get it fixed. Thanks Dan
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Clicking on 'allow-website' does not do anything
Hello I am using F Secure and when i click on allow website, it does nothing. like it doesnt even recognise my click. I am using Chrome, however have tried it on IE as well and have the same issue Help pleasE? Thanks
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How to get rid of anoying Adobe.exe autoupdates?
I don´t know how many have this quite anoying problem with Adobe autoupdate programs,but I´m quite frustrated and fed up with all of this frequent autoupdates that make more damage than it´s worth. Since it seems that everyone that download many of Adobes free softwares like: Adobe Flash player,Adobe Reader etc. Because…
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Subscription Key
Hello there guys, I have a couple of subscription keys (1 SAFE, 2 FREEDOME) and I've been trying to activate the retail version but the instructions on the box (and on your site's instructions) do not work - there is nowhere to activate my subscription! It is a retail version, with no campaign code... but even the campaign…
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FS SAFE on OSX not updating
Hello, I have F-Secure SAFE installed on my Mac OSX. Installed Sierra update some weeks back if that has any importance. F-Secure is complaining about "databases too old". So why does it not update them? If I open the SAFE control panel and click "Check for updates", the refresh circle spins forever and nothing happens.…
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F-secure's SAFE Firefox extension can not be installed on MAC
After successfully having installed F-secure SAFE on a Mac, the brouwser extension for firefox won't install properly. after I ran "install brouwser extension for firefox" I can see that it is 'checked green' as being properly installed but after restarting firefox it shows orange again as being "not installed or turned…
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Solved: SAFE reverts Firefox settings
Hi, for some reason SAFE keeps reverting Firefox settings after Windows reboot. The problem disappeared when I disable F-Secure services using msconfig. After the serives are re-enabled the problem comes back. I tried FF 48 and 49 and even tried reinstalling Windows from scratch. I am running Windows 7 x64. I didn't give…
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Security Cloud Malfunction
I am not able to reach the security cloud any more. I have run the support tool on my Mac (El Capitan) and see this as the most relevant error: 04/11/16 09:26:53,270 fsupdated_guts2[1462]: /usr/local/f-secure/bin/fsupdated_guts2: line 102: /usr/local/f-secure/guts2-datadir/lock: Permission denied But the permissions seem…
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Updates not working
Hi..! My F-Secure Internet Security does not update. I have connected to the internet & computer date & time are accurate. Although it says 'Update check was successful' when I click 'Check for updates', it actually does not update. The main window shows 'Virus protection is not upto date'. I tried downloading and running…
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Does It Have It?
Does F-Secure Internet Security have anti-malware built in?
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Explicitly add program to be blocked by DeepGuard
Hi, I am wondering how to explicitly/manually add a program to be blocked by DeepGuard? I have been unable to figure it out and can't rely on DeepGuard to detect the program. Is there anyway to do this? this is my f-secure version info: F-Secure 16.3 Antivirus 14.165 build 102 DeepGuard 5.0 build 593 Management Agent 8.30…
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F-Secure SAFE upgrade to total security
Hello! I tried 30 days trial period for F-Secure SAFE(3 devices), i like it and i want to buy it but how do I convert my trial security to total security and privacy paid subscription? When i try to click in the link below -> https://www.f-secure.com/en_US/web/home_us/total i am loggin with Already have an account and then…
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manual renewal error
So I've been trying to renew my subscription for a week now. I update my payment method and click the renew button to only get "An error occurred while processing the manual renewal of your current subscription. Please contact Customer Support." My F-secure SAFE expires 04/11/2016 and my Reference number xxxxx date…
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Browsing protection add-on in Firefox 49.0.1 Mac OS 10.10.5. prevents Google drive open files
F-Secure SAFE Browsing protection add-on in Firefox 49.0.1 Mac OS 10.10.5. prevents Google drive open files even I put web site exceptions drive.google.com Please help and advice -asko
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F-secure search and privacy
As Google search is well known to track my searches and I want to avoid tracking as much as possible, how safe is it for me to use F-secure search (since it's connected to Google search)?
