F-Safe anti-virus product

lilharu

I just purchased a new one-year F-Safe anti-virus program and would like to know: 1. Why it does not function in Safe Mode with Networking, 2. Why F-Safe does not seem to provide any email address for customer support, 3. Also, F-Safe uninstalled my existing Pand Antivirus and Microsoft Security Essentials program but left my free Malwarebytes Anti-Malware, Wise Registry Cleaner and CCleaner intact. Is this unusual or SOP? Thanks!

Simon

1.  Can't comment on that as I don't know.

 

2.  You can raise a support request via a Support Ticket.  That is the usual method of contacting Support.

 

3.  F-Secure will attempt to remove any conflicting software when it installs.  This would usually include any other real time anti-virus products.  Malwarebytes is an exception as it is known to be compatible with FS.  The other products you mentioned would not conflict with anti-virus software.   

Ukko

Hello,

 

Sorry for my reply.

 

I think that potential reason about Safe Mode is... that if F-Secure will be randomly a trigger for trouble with system... so you able to load Safe Mode and get proper ability to do something.

lilharu

Thanks so much for your prompt and helpful response.

lilharu

Thanks for your response!