F secure renewal via Virgin


Hi, I have just renewed my subscription with you and paid £79.99. However went I went to my pc, it said I could have renewed for £25 as I am aVirgin customer.

Is there a possibility you could refund the difference to me please?


Kind Regards


Keith Jones


  • Simon
    Simon Posts: 2,667 Superuser

    You will need to raise a Support Ticket in relation to this, but seeing as you have already paid for and licensed the product, you may find that you'll have to try to claim a refund from Cleverbridge (assuming that's who you paid through), then purchase the subscription again through the Virgin portal, in order to get the discount.

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