F-Secure Safe subscription renewal without Campaign Code


Dear F-Secure Community,


I had purchased for myself approximately 12 months ago a subscription to F-Secure Safe but at the time I had an active subscription running on my pc.


Well the time has arrived to renew the subscription but I am unable to do so via the portal as I have a code but not the Campaign Code that the portal is requesting.


I am now running  on a Windows 10 platform but at the time of previous installation it was Windows 7. if that should make any difference, although I suspect not.


I have the details available upon request from the appropriate authority.  


Any assistance would be gratefully accepted via my contact email.








  • [Deleted User]
    [Deleted User] Posts: 0 Former F-Secure Employee

    Hi David,


    It is recommended to get in touch with our Support team as the code purchased might need to be checked by them. Kindly provide the purchase details and the email used for the purchase along when contacting support. You can contact them via chat or call them directly.

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