Licenses disappear from "My Secure" ( ??? )

marseen
marseen Posts: 3
in F-Secure SAFE

I had 3 licenses ended January 2017. I bought another one today for a new computer and.... . Now I have only one license on My Secure ( ??? ) and unprotected computers.... Any idea? 

 

Regards

Marcin

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  • Laksh
    Laksh Posts: 4,444 Community Manager

    Hi Marcin,

     

    Did you purchase both the licenses using the same email address? Were you able to see the 3 devices before in the same account/email address?

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  • marseen
    marseen Posts: 3
    The same account . I saw 3 current devices and wanted to add another one. Support will contact me next 2-3 days. Why 3 days? I don't know. It seems to be simple to check my history ,PayPal payments... We will see.
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  • marseen
    marseen Posts: 3

    still no answer from Support

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  • Laksh
    Laksh Posts: 4,444 Community Manager

    Hi marseen,

     

    I have found your case with our support about this license issue. The agent handling your case has replied regarding the recommended solution on 26/11/2016. Could you please check your inbox or other folders to see if you have received the email?

     

    I have also advised one of our agents to resend the last email sent to you. Please check if you have received the email with the steps for your issue.

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