Licenses disappear from "My Secure" ( ??? )

marseen
marseen Posts: 3
in F-Secure Internet Security

I had 3 licenses ended January 2017. I bought another one today for a new computer and.... . Now I have only one license on My Secure ( ??? ) and unprotected computers.... Any idea? 

 

Regards

Marcin

Like

Comments

  • Laksh
    Laksh Posts: 4,443 Former F-Secure Employee

    Hi Marcin,

     

    Did you purchase both the licenses using the same email address? Were you able to see the 3 devices before in the same account/email address?

    Like
  • marseen
    marseen Posts: 3
    The same account . I saw 3 current devices and wanted to add another one. Support will contact me next 2-3 days. Why 3 days? I don't know. It seems to be simple to check my history ,PayPal payments... We will see.
    Like
  • marseen
    marseen Posts: 3

    still no answer from Support

    Like
  • Laksh
    Laksh Posts: 4,443 Former F-Secure Employee

    Hi marseen,

     

    I have found your case with our support about this license issue. The agent handling your case has replied regarding the recommended solution on 26/11/2016. Could you please check your inbox or other folders to see if you have received the email?

     

    I have also advised one of our agents to resend the last email sent to you. Please check if you have received the email with the steps for your issue.

    Like
This discussion has been closed.

Categories

Pricing & Product Info