I had 3 licenses ended January 2017. I bought another one today for a new computer and.... . Now I have only one license on My Secure ( ??? ) and unprotected computers.... Any idea?
The same account . I saw 3 current devices and wanted to add another one. Support will contact me next 2-3 days. Why 3 days? I don't know. It seems to be simple to check my history ,PayPal payments... We will see.
I have found your case with our support about this license issue. The agent handling your case has replied regarding the recommended solution on 26/11/2016. Could you please check your inbox or other folders to see if you have received the email?
I have also advised one of our agents to resend the last email sent to you. Please check if you have received the email with the steps for your issue.
Answers
Hi Marcin,
Did you purchase both the licenses using the same email address? Were you able to see the 3 devices before in the same account/email address?
still no answer from Support
Hi marseen,
I have found your case with our support about this license issue. The agent handling your case has replied regarding the recommended solution on 26/11/2016. Could you please check your inbox or other folders to see if you have received the email?
I have also advised one of our agents to resend the last email sent to you. Please check if you have received the email with the steps for your issue.