I purchased F-Secure Total and my license was not renewed

JouLi Posts: 6 Observer
edited January 2023 in F-Secure Internet Security


I purchased a license yesterday and it did not add it to my account even though I already have an account. The link in email only tells me to create an account. And I already have one.

They did successfully charge my bank account though

Accepted Answer

  • Amirul
    Amirul Posts: 161 F-Secure Employee
    Answer ✓

    Hi @JouLi

    Welcome to our Community page. Thank you for your post.

    I found that you have purchased a new subscription outside of your F-Secure account. And after further checking, I also found that you have placed an order for renewal, however, the status is waiting for offline payment.

    I would recommend you renew the existing account and the subscription will be automatically updated on your existing F-Secure account. We will provide you with a refund for the order you just made.

    I will send you a private message and you may pay the subscription by using your online banking or change the payment method.

    Thank you and stay safe.


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