My 11-year old bypass F-Secure SAFE parental control

olsi
olsi Posts: 3 New Member
edited June 23 in F-Secure SAFE

This must be a bug, right?

His time is up but is able to continue playing games etc...

I'm not allowed to post links yet but. Go to youtube and add: watch?v=gmPlkz7r0JQ

Accepted Answers

  • Ville
    Ville Posts: 573 F-Secure Employee
    Answer ✓

    Thanks for the video. I can see that the primary mechanism of blocking the screen does not work properly in multi-monitor setup. Due to that, the child is able to bring the game on top of the block screen dialog.

    The secondary mechanism is that the workstation is locked (lock screen) every 30 seconds. We thought that this would be annoying enough that child gives up, but apparently this is not the case. There needs to be some time for adult to override the limitation so we can't make it too short.

    I will create an internal ticket for R&D to investigate how improve this.

    Ville

    F-Secure R&D, Desktop products

    AmirulFirmyJaimsUkko
  • Ville
    Ville Posts: 573 F-Secure Employee
    Answer ✓

    The next version (18.5) contains a fix for multiple screens. I can't promise exact date for releases but currently it looks like it would still come this year.

    Ville

    F-Secure R&D, Desktop products

    FirmyolsiAmirulUkko

Answers

  • Amirul
    Amirul Posts: 125 Moderator

    Hi @olsi

    Thank you for reaching out to F-Secure Community.

    I have watched the video that you uploaded on Youtube with regards to the issue you mention above. You may need to check if the F-Secure SAFE install on the computer is set up under a normal account or the administrator account. If you set up the F-Secure SAFE as a child profile on the Admin account, the family rule will not work because the admin account can override the action. You may read this previous discussion related to the issue:

    Parental Control Windows 10 — F-Secure Community

    FirmyJaims
  • olsi
    olsi Posts: 3 New Member

    "We thought that this would be annoying enough that child gives up" - not my child 😂

    Thanks for the answer, looking forward for the solution 😊

  • olsi
    olsi Posts: 3 New Member

    Great news, looking forward for the update!

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