Renewal from Safe to Total not showing

Kimberleigh2

Hi there,

My subscription needed renewing so I went from Safe to Total and paid for it without any problems. It then asked me to set up an account and when I put in my email address it told me I already had an account and to log into it, which I did. Now all I can see is the old Safe details telling me that my subscription has expired and giving me the option to renew.

How can I get it to show the new subscription and stop the subscription update notifications?

I have noticed now that I have to download certain other parts but I cant understand why that wasnt made available when I renewed and where I will find these new options to download.

If you can help I would appreciate it.

Many thanks

Kim

Firmy

Hi @Kimberleigh2

Welcome to our Community page. Thank you for your post.

I can see that you have reached our support for assistance. I also found you have successfully deleted the account since you are planning to register the new account by using the same email address.

You may find the registration link in the confirmation email. I will also send you a private message with the registration link.

You may use the link to create a new account.

Thank you and stay safe.