F Secure add on blocks the original site of the webshop when paying

Diederik
Diederik Posts: 3 New Member

When I choose a bank payment on a webshop, the F-Secure add-on blocks the original website of that webshop when I have paid an amount at a bank and the browser has to go back to that original page. And that is not the intention and very annoying.

What am I doing wrong?

(With Firefox version 101.0.01 on a Windows computer)

Accepted Answer

  • Firmy
    Firmy Posts: 121 Moderator
    Answer ✓

    Hi @Diederik

    Thank you for your post.

    The Banking Protection will be triggered when you are entering a banking website (expected behavior). When the payment transaction have completed and you should be redirected back to original online shopping website, one of the redirect URLs may get incorrectly blocked by our Banking Protection due to incorrect URL rating.

    As a precaution you may want to end the Banking Protection session before completing the payment transaction.

    In case you face similar situation, please report the blocked URL as a URL sample to our labs via:

    https://www.f-secure.com/en/business/support-and-downloads/submit-a-sample

    Kindly let me know if this helps.

    Thank you and stay safe.

    JaimsAmirul
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