Anti-Virus detection error or virus?

BobSmith

Every so often, a command prompt window opens on my laptop and F-secure blocks it with a message of "Reason: Exploit:W32/PowerShellStager.B!DeepGuard." When I click on the message, however, there is no way I can view the description online, see the location of the file, or anything else. I also installed Malwarebytes and Kaspersky to run a full scan. Each program found nothing. Is there an error with F-Secure?

Firmy

Hi @BobSmith

Welcome to our Community page. Thank you for your post.

Kindly visit this link for further information Why am I getting repeated alerts from Deepguard about Powershell? - F-Secure Community

And kindly collect FSDIAG as described in the article. You may go to this link to guide you on how to generate FSDIAG How do I create an FSDIAG file? - F-Secure Community

I will send you a private message, kindly submit the file to me.

Looking forward to hearing from you.

Thank you and stay safe.

BobSmith

https://community.f-secure.com/en/discussion/comment/130208#Comment_130208

I cannot follow the guide to create an FSDIAG file as I use Security Suite. Is there another tool that I can use?

Firmy

Hi @BobSmith

Thank you for your reply.

I would recommend you to get in touch with Spectrum/Charter technical support on this matter. They have a technical support team to assist you.

You may reach their support from the following number: 1 855 707 7328 or 1 888 438 2427.

Thank you and have a good day.

BobSmith

https://community.f-secure.com/en/discussion/comment/130277#Comment_130277

hello again. I was able to create an FSGIAG.Zip file with their help. What can I do now?