Anti-Virus detection error or virus?

BobSmith
BobSmith Posts: 3 Observer
edited February 2023 in Web Browsing

Every so often, a command prompt window opens on my laptop and F-secure blocks it with a message of "Reason: Exploit:W32/PowerShellStager.B!DeepGuard." When I click on the message, however, there is no way I can view the description online, see the location of the file, or anything else. I also installed Malwarebytes and Kaspersky to run a full scan. Each program found nothing. Is there an error with F-Secure?

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Accepted Answer

Answers

  • BobSmith
    BobSmith Posts: 3 Observer

    I cannot follow the guide to create an FSDIAG file as I use Security Suite. Is there another tool that I can use?

  • Firmy
    Firmy Posts: 2,126 Community Manager

    Hi @BobSmith

    Thank you for your reply.

    I would recommend you to get in touch with Spectrum/Charter technical support on this matter. They have a technical support team to assist you.

    You may reach their support from the following number: 1 855 707 7328 or 1 888 438 2427.

    Thank you and have a good day.

    Firmy
    Community Manager | F-Secure Community
    🔐 Strengthening digital security through knowledge and collaboration
    🌐 Explore our User Guides | Knowledge Base for self-help resources
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  • BobSmith
    BobSmith Posts: 3 Observer

    hello again. I was able to create an FSGIAG.Zip file with their help. What can I do now?

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