VPN Down on IOS and Window 11

Unknowennameused

Hi

I had an in app request to update and restart the VPN on both IOS and Window 11, now neither are working.

IOS I can not turn the VPN on at all and Windows just notes loading for over 24hrs

I have uninstalled, rebooted and reinstalled and updated but still having the same issue.

Has anyone had this problem or can advise how it can be fixed?

Thank you in advance.

JOnes

1. have you tried manually shut and restart the vpn after on both devices before waiting them in "stuck-queue" ?
2. Try shutdown the network(wifi,LTE,eth) you are not using on devices if possible

3. Contact F-Secure support via: https://www.f-secure.com/en/support

* Customer service can give you more detail information and ask you to send diagnostic logs if the issue persists

Unknowennameused

Hi, Thank you for your reply

I am unable to turn the VPN on or off on IOS and Window

I have tried tuning off the WI-FI and Ethernet connections and rebooting the home routers no change.

The settings on the PC seems to be showing the VPN has not installed after looking even after reinstalling a number of times

All up to date and installer V25.6

JOnes

"I am unable to turn the VPN on or off on IOS and Window"

If you can't manually shutdown/restart(on/off) the vpn service it seems your UI is also stucked.

I suggest you to move to item 3:

3. Contact F-Secure support via: https://www.f-secure.com/en/support

* Customer service can give you more detail information and ask you to send diagnostic logs if the issue persists

Unknowennameused

Reply from Support for information.

Upon my checking, we are currently upgrading the VPN features for the F-Secure apps. The deployment should be finished within 48 hours. The root cause is in our backend, and we are rectifying the deployment. We are sorry for any trouble caused.

JOnes

https://community.f-secure.com/en/discussion/comment/141927#Comment_141927

Well,according official f-secure service status globally: https://status.f-secure.com/ everything is okay,not very convincing communication

TVC15

https://community.f-secure.com/en/discussion/comment/141927#Comment_141927

Thank you for posting the Support reply, it could give us a helpful time line reference of when we may expect things to be resolved :)

JOnes

https://community.f-secure.com/en/discussion/comment/141929#Comment_141929

In general, communicating about the usability of services on all consumer customer channels seems to be a particularly challenging task for F-secure itself.

TVC15

https://community.f-secure.com/en/discussion/comment/141930#Comment_141930

But at least between the two posts, including yours to check on the Server Status is the best we have for now, until the Mods eventually start replying more often.

Thank you for doing such a good job in helping here on the forum, you are a Forum Guru :)

Unknowennameused

It would seen they where right, all back up and working this morning :)