Problem with update Device Protection

Adam1995
Adam1995 Posts: 5 Explorer
edited March 21 in Device Protection

The device protection update has been hanging around for a few days. I have reinstalled the f secure program and there is still this problem. In windows settings the f secure program is not detected, only windows defender. Manual scanning with the program is also not possible, it appears that the engine update is in progress, please wait. Have you encountered it or know how to fix it? The problem has been occurring since the update to version 25.

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Answers

  • JOnes
    JOnes Posts: 847 Forum Guru

    You said you have reinstalled the F-Secure program,before reinstalling,did you uninstall it by using the uninstallation tool,the tool usually removes files which may conflict and cause problems

    https://www.f-secure.com/en/support/tools

    https://help.f-secure.com/#lang=en

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  • Adam1995
    Adam1995 Posts: 5 Explorer
    edited March 21

    Yes, I uninstall by standard uninstaller and install and i have the same problem.

    I uninstall by uninstaller special tool and install and i have the same problem.

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  • JOnes
    JOnes Posts: 847 Forum Guru

    OK,then you should run the support tool(FSDIAG) and wait for the admins to send you an PM message where to send it for analysis @Firmy & Co will take care of the rest.

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  • Firmy
    Firmy Posts: 2,104 Community Manager

    Hello @Adam1995

    Welcome to the F-Secure Community. Thank you for reporting this issue to us.

    Could you let us know which version of Windows you are using? Also, please ensure that all available Windows updates are installed on your device.

    Once the updates are installed, kindly restart your computer and check if the issue persists.

    I’ve sent you a private message—if the problem continues, please generate an fsdiag and send it over via the message.

    Thank you, and have a wonderful day.

    Firmy
    Community Manager | F-Secure Community
    🔐 Strengthening digital security through knowledge and collaboration
    🌐 Explore our User Guides | Knowledge Base for self-help resources
    💻 Empower yourself with Cybersecurity Insights and protect what matters

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  • Adam1995
    Adam1995 Posts: 5 Explorer

    I am using windows 10. the problem still exists, F-secure hangs in a loop on Device Protection module update. I sent the generated report.

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  • Jasodu
    Jasodu Posts: 1 New Member

    I'm having the same problem with my computer: The "Device Protection" update keeps downloading, even after reinstalling, and won't install. I noticed the problem after the disk space was full. Currently, F-Secure is filling up 1GB of the hard drive in 5 minutes due to this error! I would appreciate a quick solution to this problem!

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  • Molly1900
    Molly1900 Posts: 6 New Member

    Same issue related to Acer 14" from year 2024 with Windows 11 Home Pre-installed , this issue was detected approx. two weeks ago were Device Protection is Loop installed every day.

    Log-files already sent to F-Secure from FSDIAG Tool and the mentioned procedure via F-Secure Uninstall does Not work !

    https://www.f-secure.com/en/support/tools

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  • Adam1995
    Adam1995 Posts: 5 Explorer

    The few comments above show that the problem is global and related to F-secure software. When will you release a patch and how to fix the problem, because the advice you give does not work and contact through private messages has also stopped. We pay for licenses and the product does not work. @Firmy

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  • Molly1900
    Molly1900 Posts: 6 New Member

    Device Protection 1.0.2502.5119 [8.20.49.134/2025-03-28T14:18:38Z] still loop Install every day and today 2025-03-28 at 19:33 dvs Downloading manuellt !

    Now is 2025-03, kumulativ uppdatering för Windows 11 Version 23H2 för x64-baserade system (KB5053657) Downloading, let see what happens !?

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  • Molly1900
    Molly1900 Posts: 6 New Member

    Win 11 Laptop with Swedish: removed e-mail adress from F-Secure TOTAL function: Identitetsövervakning

    Still the same loop Istall of Device Protection !

    At F-Secure TOTAL and under Support there is: Återtsäll rykteschemaminne → rumor schema memory ?

    Win 11 Defender is Turned Off incl. Rumor etc. Mickey Mouse BS that i EU Chat Control , found it out last year 2024 and there Mozilla files are store with 0 (noll) Data depending on Con-Fig om Win 11 and Fire Fox Browser setting = Mega restrict etc.

    F-Secure TOTAL was possible to <Download year 2024 and now 2025 till something happened with F-Secure TOTAL Software.

    Win 11 and EU Chat Control are Mickey Mouse BS 24/7

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  • Molly1900
    Molly1900 Posts: 6 New Member

    EU Chat Control and one Minister without any Telecom - IT Kunskap !

    https://chatcontrol.se/

    https://www.svt.se/nyheter/inrikes/regeringen-gar-vidare-med-omgjord-chat-control

    "Old Sosse" in Sweden from Old Sweden 1970 and 1980 talet Era and I Worked in Finland at 1980 talet with NMT-900 Interim Testing, started with NMT-450 year 1983 and onward with GSM year 1991 plus IN - Network , Pre-Paid etc

    https://www.svt.se/nyheter/ylva-johansson-ifragasatts-om-lobbying

    10 years International experience within Telecom - IT plus UN Assignments related to Telecom - IT etc. plus Y2K with USA and that was special.

    NFI has AI Education besides ISTQB (done year 2009) and Scrum Master and Kanban (done year 2010) plus some other Training (Scuba Diving: Nitrox incl. Nitrox Cumputor , Recue Diver etc)

    https://nfi.se/

    https://www.crisp.se/konsulter/henrik-kniberg

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  • Molly1900
    Molly1900 Posts: 6 New Member

    After Windows 11 Version 23H2 för x64-baserade system (KB5053657) Installed now 2025-03-28 the same result for F-Secure TOTAL = >

    Device Protection 1.0.2502.5119 [8.20.49.134/2025-03-28T14:18:38Z] still loop Install every day and today 2025-03-28 at 20:38 dvs Downloading manuellt !

    Going to check Norton Software

    https://www.elgiganten.se/brand/norton/norton-360

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  • Molly1900
    Molly1900 Posts: 6 New Member

    Still the same problem 2023-03-30

    Device Protection 1.0.2502.5119 [8.20.49.154/2025-03-30T00:10:20Z] loop Install every day and today 2025-03-30 at 05:06 dvs Downloading manuellt.

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