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Need to request a remote session and advice
I have a virus and am hoping experienced members might be willing to help me. First I will explain what happened, and then I will ask for help on particular questions I have Yesterday while online, and having about 15 pages opened on Internet Explorer, I got a message from F Secure saying a virus had downloaded and "Virus…
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F secure ask me to download an up date and now it's vanished. Why and how do I get it back?
As above
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Blue Screen / Banking protection
Hallo, when activating Banking protection and login Banking-page PC crashes with Blue screen. Windows 7/64, Error 0x0000000a, Minidump shows tcpip.sys (and ntoskrnl.exe) as responsible. If Banking protection is not checked there is no problem. What could I do instead of deactivating Bankong protection? Thanks Richi34
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Remove device free key for move
How do I release a device to free up a key on a 3 lic install? I've uninstalled the software using the funinstall utility tool, or what ever it's called. There's no trace of F-secure on computer, folders, file, services, reg keys, etc. But on one of the other computers it still is showing up and has not released it. I've…
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Availability in Canada
Is F-Secure available in Canada? @Vetraci wrote: In addition to the banking protection that pop ups every time browsing to a banking site, there could be a protection against keyloggers (e.g safe keyboard) that pop ups every time doing online shopping and banking. A safe keyboard could protect from malware that trys to spy…
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F-Secure website security software now shows site as "unrated"... I need this resolved
Hi, Hoping I can get some help here. I have a website that was showing as safe in SERPs for a couple years, but now it is showing a grey question mark and start the site is unknown and that it has not yet been analyzed. I was just wondering what the reason for this might be? And how so I get the site analysed? Regards, U4EA
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F-secure says that my mobile isn't protected.
Under my devices my mobile says the license is not in use, however my phone looks as though it is protected. Any ideas?
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Websites not loading
After updates to F-Secure, I now find some websites are not loading including www.virginmedia.com and www.google.co.uk although ww.tesco.com will open. It shows a constant loading symbol but nothing happens, i.e. no error message or blocking message. Can anyone help?
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Subscritpion key
Hello i've just recieved the f-secure trial antivirus few hours ago but i didnt get my subscription key. so please help me on that. EDIT : SUBJECT
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Full scan gets stuck every time!
Program: F-secure SAFE and internet security, F-secure 15.2 System: Windows 7 Home Premium 64bit, Service Pack 1 Hardware: 8 Gb RAM, Intel Core i5-3570K 3,40 GHz So, ever since I've bought F-secure there has been a problem with the full system/computer scan - feature, which includes a system scan, rootkit scan etc. I leave…
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Access violation message, 20 or more times a day.
Since the most recent new free upgrade of F-Secure from Virgin, I now keep getting Access violation messages, all the time. This is on an HP laptop. No problems, I just click OK to get rid of the window, but it's very annoying. This is the text of the message: Access violation at address 004CFEA5 in module 'mdhpSUN.exe'…
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invalid subscription key
hi, just renewed for 2 years yesterday but wont let me install says invalid subscription key maybe key for another computer - but i only have 1 computer!??? any ideas??
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music playing for no reason
I just had something bizzare happen to me. My PC started playing some techno/dance music track. I did not have any music player programs (itunes, win media player ect) open at the time, it is not the sort of thing i would listen to and i did not recognize it So it is extremely unlikely that it was playing from my music…
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GIe me 100% of my money back today
OK this is the nth time you've said you will send me an activation code for a device in sms mail and yo have not done it . I have tried for a month to get my devices activated with the product I bought, but you have prevented me from doing so FOR A MONTH. FOR A MONTH!!!!!!!!!!! What is it you people want? Skip that, i…
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Cannot see my own orders of F-Secure in F-Secure Internet Security
When I right-click over F-Secure symbol and choose "Näytä omat tilaukset" (Show own orders?) nothing happens. If I open F-Secure window and try to find the same information under a question symbol, no luck either. F-Secure seems to run ok otherwise. I scanned the computer (no virus found) and updating virus database seems…
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Is the Virgin Media deal only available to new F-Secure customers?
Hi! A little backstory for context: A few weeks ago I reformatted the machines I have at home and - needing some new security software - I decided to give F-Secure a look. I registered and installed the SAFE trial and ended up loving it. At the same time, we made the switch to Virgin for our new ISP and I noticed they…
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Hur kan jag förlänga min prenumeration
Vem ska jag kontakta om jag vill förlänga min prenumeration
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trusteer rapport
I have tried to install my new subscription but during installation it says the trusteer rapport needs to be uninstalled manually, I attempted this, closed the computer down but it still will not let me install the new f secure software. I do not know where this trusteer rapport has come from but on reading up I think it…
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Where are all database updates?
Hi I updated my F-Secure IS product to it's newest version a few days ago. The product worked well since today, when I noticed that in the updates section I have no database updates anymore. I am missing the Aquarius, Hydra and DeepGuard updates for example. What should I do? This is how the updates section looks now.
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När jag klickar på köp så går det inte. Det står ta kontakt med Kundtjänst.
När jag ska klicka på köp så kommer jag hit och dom ber mig ta kontakt med Kundtjänst?
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Why are my messages being deleted? Updates not installing.
I have posted this twice before but it keeps getting deleted. WHY? I've done an update check and it says that it was successful. However viewing the details shows that updates haven't been installed for several days. I cannot see a way to install these updates. Please can someone help? I've also emailed support and got no…
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Wannna see what my f-secure homescreen looks like?
Here it is: How am I supposed to send my software to my devices when it looks like that?
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F-Secure Booster bugs
1) Boot defrag shows "?AME_?" instead of product name. You can confirm this by file C:\ProgramData\F-Secure\F-Secure Booster\RegDefragDll\RegDefragNT xx.cfg There is line IDR_DEFRAG_EXE_START_MESSAGE=Käynnistetään ?AME_?, peruuta painamalla ESC-näppäintä: 2) regfiles is not set to hidden and system attributes after defrag.…
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Safe .. new upgrade completely crashed my laptop
Hi can anyone help as i cannot get through to live chat .... i have started the new upgrade ( i am a virgin customer ) it has completely crashed my new laptop windows 8.1 for 5 hours now it has been trying to repair my laptop using diagnostic tools etc repairing disc errors / restarting HELP PLEASE
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Updates not installing
I've done an update check and it says that it was successful. However viewing the details shows that updates haven't been installed for several days. I cannot see a way to install these updates. Please can someone help? I've already posted this once and the thread seems to been deleted, I've also emailed support and got no…
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Updates not installing
I've checked for updates and it says 'Update check was successful' but when I click 'More details' it shows that updates haven't been installed for several days. There does not appear to be a way to install the updates. Can anybody help?
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D-view Cam and F-secure issue
I am running D-view cam montering 6 D-view cams. Problem started when I installed F-Secure suite from Charter. All is well until a few hours later I check and 4 of the 6 cams are disconnected. I go into F-secure and diable it and the 4 cameras connect. Enable F-Secure and all is well until a few hrs later. I have disabled…
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Where are the F-Secure's Browsing Protection settings?
I've been trying to find these settings because apparently it has blocked a part of a safe site causing all the images to be broken. I've heard people talking about the settings, but they never explain exactly how you get there. I'm using Google Chrome as my browser (if that matters).
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Literally, everything is wrong
OK where to begin. Best to make a list. 1) the webpage that contains the form to fill ut to start a chat is broken. It will not let you fill the reequired information. The drop downs never populate past "country". So there's no way to get help. 2) for no reason I can discern, payment on one of the three products I *tried*…
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Virus
Hi Before I download the SAFE product on to my Apple Mac Laptop I think I may have a virus on it. I keep getting popups coming up after trying to stream a football game. Can you tell me if the SAFE product I'm about to download can search for virus's and fix them, or would the product be of no use to the machine due to…
