Windows 10 Problems

Darren-BSK

Hi

 

I have upgraded from Windows 7 to Windows 10.

Despite having 81 days left on my annual subscription via Virgin Media, FSecure on my computer is reporting that it has expired. I would try and shut down FSecure and re-start it, but none of the buttons or tabs work.

I have tried to re-install from MySAFE but it just tells me that it is already installed?

 

So, I am not actually protected despite being a paying customer!

Simon

Try using the uninstallation tool to uninstall it, then reinstall via the SAFE portal. Hopefully that will fix the problem.

http://community.f-secure.com/t5/Security/F-Secure-Uninstallation-Tool/td-p/31265

Darren-BSK

Thanks. I am tryig to re-install now although OneDrive has just started a 50GB sync (forgot about the back up I put in there!)

 

Strangely. When I tried to register the licence it told me I had used all my 4 licences up (I thought I paid for 5) and did not recognise my original key (which might be explained by the upgrade)