Internet Security key doesn't work after going to Windows 10

ErikHS

Hello everybody, 

 

I've been using F-Secure Internet Security on my desktop with Windows 7 for a while now, but after upgrading to Windows 10 I couldn't get it to work. I found my product code, so I figured uninstalling the software and installing it again would work. However, even after uninstalling with the official uninstaller, I still can't use my product key, because it is said to be already in use. I'm 100% sure it is the good code and I'm also completely sure that I've uninstalled everything before installing again. Does anybody know how to solve this problem?

 

Thank you

ErikHS

Wrong forum, my bad

Outback

log into my safe, remove or uninstal so that it shows you have 1 licence  free, then reinstal from there

[Deleted User]

Hello @ErikHS,

 

You can indeed follow @Outback's procedure if you use our SAFE product.

You can also open a support ticket so that we can check the status of your licence.

 

 

PS: I moved your post to the right board