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SAFE license renewal process did not activate SAFE
Hi Safe have been noticing me arond month that my subscription is ending and do I want to renew it. I answer yes. Yesterday was last day for previus subscription and I paid renewal for next year. Now in SAFE portal I see that my subscription is valid until 23.1.2017 and 364 days left and 0 license left (all 5 liceses are…
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F-Secure Internet Security 2015/F-Secure Safe
Although I am using a valid copy of F-secure Internet Security, My F-Secure indicates that I m using F-secure SAFE and indicates an expired application. Can you please explain?. Thanks
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EE network Cash on Tap on Andriod
F-Secure SAFE antivirus detects my "Cash on Tap" app as a potentially unwanted application, how do I get it to ignore as I use the app regularly .
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Why is weebly being blocked?
Hi I have a blog on weebly the blog it'self is not being blocked only the weebly page that we use to edit the blog. It's my understanding that weebly is a trusted site, if it's not please let me know. However the main weebly links are all good only the blog editing page comes up with the message that it has been reported…
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Releasing license does not solve the problem, what to do?
Hi, I renewed my F Secure Safe 2nd February and as far as I understood the update should happen automatically within a couple of hours. However, it has not. I use MacBook and by clicking the F secure icon on the top of the right corner I can only clic "open F-secure safe" (not for example the 'check for updates' as it is…
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F-Secure internet security not detecting the shortcut virus - Critical issue
Dear All, F-Secure not detecting the shortcut virus.did a full scan and it says no harmful items found but when i plug in a usb device.all the folders are converted to shorcuts.virus hides the folders and create shortcuts.i also noticed hidden vbs file in the usb drive.i had to remove "wscript.exe" manually to overcome…
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deleted my email with subscription number in it
i have removed f secure off my computer because it was not working now i cant download it because i cant find subscription key so my comp is not protected
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police £100 ransum virus
Malware virus on rk3066 smart tv
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Microsoft Office 365 on OSX
We received report that installing Microsoft Office 365 for Mac can take very long with our product installed on the same machine. Our team is already working on ways to fix it, and will keep you updated. In the meantime you can use the “temporarily disable on-access scanning” feature in the product preferences. That is…
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Safe renewal and using a coupon
Hi, I have Safe about to be renewed. However, I also have a coupon code through my workplace. How can I use it? If I go through My F-Secure, it doesn't have any place to add coupon (link 1). I didn't have enough courage to press the "buy now" ("osta nyt") -button just to see, if there's any options behind it. If I try from…
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#locate# doesn't work
I have 3 mobiles with F-Secure SAFE. I have used to send SMS "#locate#my_code" to them if I want to know where that phone (and one of my under 10 years) kid is. Now it won't work. I have checked and triple checked the code on mobile(s) in question and it is correct. Won't work. Whatta hell I'm doing wrong? BTW. Your…
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F-Secure is probably crashing RoboForm in Windows
Hello F-secure, At first; do I need to write in English or Dutch here? This is the first time in 2 day's I'm able to post a question somewhere and your community-support@f-secure.com is nothing but auto-responding-and-not-reacting to my e-mails. Besides, your FAQ at…
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How to remove F-secure Mobile Security
Hi, I installed in my android tab (Samsung Galaxy Tab 2) F-Secure Safe application (no errors during installation) and when I tried to open F-Secure Safe it told me that you have to remove F-Secure Mobile Security at first. I opened software application manager and select F-Secure Mobile Security, but remove installation…
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F Secure is blocking update of Java -
not sure what Java 13.6 is but Java is needed for one forum I visit
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Give us a direct link to .APKs!
"Cover yourself from spies on the internet by using F-secure SAFE and FREEDOME! But yeah, you must use Google Play and Google email accounts..." Not all of us want to use Google Play and log in with Gmail. I would rather have a direct link to F-secure SAFE/FREEDOME .apk and be able to verify hash on my own. Same thing…
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Need help in whitelisting
Hi, I am representing a company which develops windows application. I can share more details later if requirred. So we were wandering whether you have whitelisting process?? If yes please provide more info on the same. If not, how to report false positive if the AV flags our apllication as virus or malware?? I appreciate…
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"Preparing security options"? What is that?
Has anyone experienced this problem? I got this message on a Win7 home premuim 64-bit laptop. After that, the PC suddenly became veeeery slow or completetly locked. Some source claimed it to be a virus, not an official Microsoft warning/message. Processor load is practically 0 %. No heavy processes encountered. Tried... MS…
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Website still being blocked after submit of sample
Hello F-Secure! A while ago you advised me to submit my website (morebusinessondemand.nl) becuase it was (probably wrongly) blocked. Now a few weeks later, nothing has changed and we still are receiving the same notification. Could you tell us why the site is being marked as harmful? Kind regards
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recoverying data after CTB locker infection
Hello, have you heard of the new outburst of CTB locker ransomware. Is that true that it does not destroy Sadow Volume Copies so that Windows users, if infected, can easily restore encrypted data from backups (cited from http://nabzsoftware.com/types-of-threats/ctb-locker , 'A ray of hope for those infected is that CTB…
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Banking Protection ignores exception list
Hi, I was wondering if anyone else has the problem where the banking protection activates even though you've added the domain to the exception list? Everytime I go to moneysavingexpert.com, it activates, totally ignoring the fact that the domain has been added to the exception list, and is identical to what's displayed in…
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How to deactivate automatic deleting from files?
I have installed a program on my USB Stick and everytime I use the stick the virus scan automatically detects and delete the file when I am trying to start it. Detecting scan is: Category:Malware Type:PackedPlatform:W32 Aliases:Packed, Packer, Packer.Malware When I am trying to stop scanning these files in the setting the…
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So now I have bought it I get absolutely no help whatsoever (well impressed, NOT)
Posting 3 days ago and got exactly zero help. https://community.f-secure.com/t5/Security/call-blocker-problems/td-p/78515 It seems that there are no contact details to contact Fsecure once you have the program So if you have a problem, it's just this forum as title Not at all impressed.
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How many component or engine does F secure Internet Security has ?
I want to know that what is total number of component or engine does F secure internet security has. I my case it show 9 including one not installed.
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How can I retrieve my exclusion settings?
Hi all, Recently my disk got corrupted, which forced me to re-install Windows 7 to a new harddisk. Consequently I also had to re-install F-Secure Internet Security for Windows 14.115 build 102. The problem is that I had quite a lot of exlusions for 6 large harddrives in my old F-Secure. So it would be great if I could…
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What product to get?
We have five devices. Three laptops with F-secure internet security, two run Vista and one ran Windows7, but I just updated it to Windows10. Then we have two Windows phones with F-secure free. One of the vista laptops has problems with its screen. so I bought a Windows10 laptop and am in the process of moving my data and…
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I dont have any code !!!
I paid 40 euro and thay dont give me any respnse !!!!!!?
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Windows 10 64 bit Update probelms
HI, I was finding that the most recent set of updates were stalling during download. After trying a number of different things I discovered that disabling F-Prot allowed the updates to come down and install. I had to repeat this process a few times to get all of the updates down and installed. This was somewhat of a pain…
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Can't get 'Safe' to start properly after system restore on Windows Vista
Have obtained F-Secure Technical Support 'Ticket' but am getting no response! Following 'Volume of Errors Check' on Windows Vista (32Bit Home Premium ervice Pack 2) found my 'Profile' corrupted. Restored C/Drive to 2 weeks previous in Safe Mode. Re-installed Mozilla Firefox 43.01. So now everything works again except…
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Scan-Bericht wird mit dem Dateity iTunes geöffnet // Scan-report is opened with file-type iTunes
Hallo, als ich gefragt wurde, mit welchem Dateityp der Scan-Bericht geöffnet werden soll, habe ich versehentlich iTunes gewählt. Jetzt wird anstatt eines Berichts immer das Programm iTunes geöffnet und ich kann keine Änderung des Dateityps mehr vornehmen. Wer weiß Rat, wie ich auf den korrekten Dateityp (bzw. auf welchen…
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Portal unavailable?
I purchased online directly from F-Secure site the F-Secure Safe - 5 licenses on 2 year contract and after payment accessed the My F-Secure for downloads as instructed in the email received after purchasing. Ever since the purchase the portal view has shown me that the portal is unavailable (and please try later), I have…
