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Safe renewal and using a coupon
Hi, I have Safe about to be renewed. However, I also have a coupon code through my workplace. How can I use it? If I go through My F-Secure, it doesn't have any place to add coupon (link 1). I didn't have enough courage to press the "buy now" ("osta nyt") -button just to see, if there's any options behind it. If I try from…
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#locate# doesn't work
I have 3 mobiles with F-Secure SAFE. I have used to send SMS "#locate#my_code" to them if I want to know where that phone (and one of my under 10 years) kid is. Now it won't work. I have checked and triple checked the code on mobile(s) in question and it is correct. Won't work. Whatta hell I'm doing wrong? BTW. Your…
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F-Secure is probably crashing RoboForm in Windows
Hello F-secure, At first; do I need to write in English or Dutch here? This is the first time in 2 day's I'm able to post a question somewhere and your community-support@f-secure.com is nothing but auto-responding-and-not-reacting to my e-mails. Besides, your FAQ at…
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How to remove F-secure Mobile Security
Hi, I installed in my android tab (Samsung Galaxy Tab 2) F-Secure Safe application (no errors during installation) and when I tried to open F-Secure Safe it told me that you have to remove F-Secure Mobile Security at first. I opened software application manager and select F-Secure Mobile Security, but remove installation…
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F Secure is blocking update of Java -
not sure what Java 13.6 is but Java is needed for one forum I visit
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Give us a direct link to .APKs!
"Cover yourself from spies on the internet by using F-secure SAFE and FREEDOME! But yeah, you must use Google Play and Google email accounts..." Not all of us want to use Google Play and log in with Gmail. I would rather have a direct link to F-secure SAFE/FREEDOME .apk and be able to verify hash on my own. Same thing…
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Need help in whitelisting
Hi, I am representing a company which develops windows application. I can share more details later if requirred. So we were wandering whether you have whitelisting process?? If yes please provide more info on the same. If not, how to report false positive if the AV flags our apllication as virus or malware?? I appreciate…
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"Preparing security options"? What is that?
Has anyone experienced this problem? I got this message on a Win7 home premuim 64-bit laptop. After that, the PC suddenly became veeeery slow or completetly locked. Some source claimed it to be a virus, not an official Microsoft warning/message. Processor load is practically 0 %. No heavy processes encountered. Tried... MS…
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Website still being blocked after submit of sample
Hello F-Secure! A while ago you advised me to submit my website (morebusinessondemand.nl) becuase it was (probably wrongly) blocked. Now a few weeks later, nothing has changed and we still are receiving the same notification. Could you tell us why the site is being marked as harmful? Kind regards
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recoverying data after CTB locker infection
Hello, have you heard of the new outburst of CTB locker ransomware. Is that true that it does not destroy Sadow Volume Copies so that Windows users, if infected, can easily restore encrypted data from backups (cited from http://nabzsoftware.com/types-of-threats/ctb-locker , 'A ray of hope for those infected is that CTB…
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Banking Protection ignores exception list
Hi, I was wondering if anyone else has the problem where the banking protection activates even though you've added the domain to the exception list? Everytime I go to moneysavingexpert.com, it activates, totally ignoring the fact that the domain has been added to the exception list, and is identical to what's displayed in…
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How to deactivate automatic deleting from files?
I have installed a program on my USB Stick and everytime I use the stick the virus scan automatically detects and delete the file when I am trying to start it. Detecting scan is: Category:Malware Type:PackedPlatform:W32 Aliases:Packed, Packer, Packer.Malware When I am trying to stop scanning these files in the setting the…
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So now I have bought it I get absolutely no help whatsoever (well impressed, NOT)
Posting 3 days ago and got exactly zero help. https://community.f-secure.com/t5/Security/call-blocker-problems/td-p/78515 It seems that there are no contact details to contact Fsecure once you have the program So if you have a problem, it's just this forum as title Not at all impressed.
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How many component or engine does F secure Internet Security has ?
I want to know that what is total number of component or engine does F secure internet security has. I my case it show 9 including one not installed.
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How can I retrieve my exclusion settings?
Hi all, Recently my disk got corrupted, which forced me to re-install Windows 7 to a new harddisk. Consequently I also had to re-install F-Secure Internet Security for Windows 14.115 build 102. The problem is that I had quite a lot of exlusions for 6 large harddrives in my old F-Secure. So it would be great if I could…
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What product to get?
We have five devices. Three laptops with F-secure internet security, two run Vista and one ran Windows7, but I just updated it to Windows10. Then we have two Windows phones with F-secure free. One of the vista laptops has problems with its screen. so I bought a Windows10 laptop and am in the process of moving my data and…
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I dont have any code !!!
I paid 40 euro and thay dont give me any respnse !!!!!!?
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Windows 10 64 bit Update probelms
HI, I was finding that the most recent set of updates were stalling during download. After trying a number of different things I discovered that disabling F-Prot allowed the updates to come down and install. I had to repeat this process a few times to get all of the updates down and installed. This was somewhat of a pain…
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Can't get 'Safe' to start properly after system restore on Windows Vista
Have obtained F-Secure Technical Support 'Ticket' but am getting no response! Following 'Volume of Errors Check' on Windows Vista (32Bit Home Premium ervice Pack 2) found my 'Profile' corrupted. Restored C/Drive to 2 weeks previous in Safe Mode. Re-installed Mozilla Firefox 43.01. So now everything works again except…
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Scan-Bericht wird mit dem Dateity iTunes geöffnet // Scan-report is opened with file-type iTunes
Hallo, als ich gefragt wurde, mit welchem Dateityp der Scan-Bericht geöffnet werden soll, habe ich versehentlich iTunes gewählt. Jetzt wird anstatt eines Berichts immer das Programm iTunes geöffnet und ich kann keine Änderung des Dateityps mehr vornehmen. Wer weiß Rat, wie ich auf den korrekten Dateityp (bzw. auf welchen…
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Portal unavailable?
I purchased online directly from F-Secure site the F-Secure Safe - 5 licenses on 2 year contract and after payment accessed the My F-Secure for downloads as instructed in the email received after purchasing. Ever since the purchase the portal view has shown me that the portal is unavailable (and please try later), I have…
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F secure internet security unable to update.
I was using Eset Smart security for last 5-6 yrs and never faced any problem & jst for change i brought F-secure internet security cd. First of all when i tried to install f secure IS using cd, was surprised to find that they didn't provide offline installer.I had never came acrossd such thing earlier. So i carried on with…
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F-Secure SAFE forced to have icon on desktop - How to get rid of it?
Since the latest update F-Secure has started adding its icon to the desktop every time I start my computer. This forces me to manually delete the icon every time I start my computer, sometimes this is many times every day. Forcing users to have unwanted icons on their desktop is very bad practice. I would never click that…
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How can i install F-Secure SAFE to my laptop again without paying it again
My laptop broke and i had to send it to get repaired. Now i got it back but it was empty, all of my things were gone so now i have to install everything back there. So how can i install my F-Secure SAFE again without buying a new one? I bought it like 3 months ago so it should still be valid. Help please! Hope you can…
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4K Scaling Issue
I currently have a 28" Samsung 4K monitor with windows scaling set to 225% yet FSecure's UI window is so very small i can hardly see it Could we have a UI scaling update ASAP please.
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How to renew subscription with a slight change
Hi! in "My f-secure" it is informing me about the ending of my subscription. Clicking on Orders and payments I have "Manual renewal", but I find no way of acquiring a new license. Does anyone know how to go about doing this? Outside of my f-secure I can purchase stuff, but if I enter my profile info the ask me to login to…
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Why was scheduled scan off by default? What if I don't have the computer on in the chosen day?
This on Windows 7/8/10 on various computers: Why was scheduled scan off by default? My friend never had checked that? What if I don't have the computer on in the chosen day? Does it ever run it? Is there Linux anacron type functionality?
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How to allow compiled exes permanently with deepguard
Hello, I switched to F-secure few weeks ago and noticed somewhat harmless yet really frustrating problem with deepguard. I'm coding one of my projects, and after i compile it to the .exe file deepguard prevents it for it being in common use. Ofcourse i can just allow it in deepguard, but problem renews every time i compile…
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how do i get the f-secure installer
i have the f-secure lisense key and h ow do i get the installer
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SAFE is hiding?
I bought yesterday F-Secure SAFE by internet. How/where can I find it my computer, and how do I know that it´s working? I tried to load it many times, but maybe not succeed. Vaio
