Had to reinstall Win 10. Now cannot reinstall SAFE
I am trying to reinstall SAFE on an unexpected win install due to a HDD failure. When I log in, I cannot do anything with the previous SAFE installs apart from rename them. There is no option to release them. And I can't add a new device as it tells me my subs has expired. I have 247 days left and 3 spare licenses. I have tried doing this as a support ticket but I just get some standard email about reinstalling and uninstalling. I tried the uninstall tool which did nothing.
Can anyone here please help before I ask for a refund?