Subscription cod is not being accepted. Need a previous e-mail or expired account deleted.

Hi,

 

Deleted the trial account and now we're left with no way of inserting our subscription code.

 

We previously tried inserting the code via this method:

Example:

- Under "Renew your current subscription" Enter the following:
- Campaign name: box
- Subscription code: XXXXX-XXXXX-XXXXX-XXXXX

 

An unused, totally legitmate code, supplied to us from our UK Distributors and comes directly from F-Secure conctasts is being rejected with the error code: "Code is invalid, please try again later".

 

We sought help via your live chat session and as always we're left waiting for a support representative to become free.

 

The F-Secure SAFE online account does not allow for the removal, update or addition of e-mail addresses and is very limited to say the least. If you had a previous account and you happened to purchase a new F-Secure SAFE subscription code, the system does not wish to deal with you. How many accounts does a user have to been registering to stay on using the program? 

 

We also deal with Bitdefender and Kaspersky platforms, however, our experiences with the F-Secure platform seems to be the most challenging due to the restrictions and limitations imposed on a user. Support wise, it is tediously difficult to get a prompt answer to any issues we may have.

 

Our issues detailed:

We need previous e-mails removed in order to register a new F-Secure Safe account.

We need our subscription code added to the account manually. For some reason it is not accepted it via user input alone.

We also require a prompt reply to our queries. We have sent e-mails and we're resorting to posting this via your forums.

 

8 or so days to respond to an e-mail query is totally unacceptable.

 

We need your help.

Comments

  • LakshLaksh Posts: 4,444 Community Manager

    Hi dtech,

     

    Welcome to our Community and thanks for your feedback on your current issue. I am sorry to hear about the delay in your replies. I have highlighted about your post to our support team in your respective case so that they can check on this further and get back to you.

     

     

This discussion has been closed.