Is F-Secure missing a virus on my computer


For 2 days I have had a problem with my computer running very slow. I had this about a year ago and took it in to a local shop and it proved to be a virus. The shop recommended F-Secure to prevent this. I am haveing similar problems and am wondering if it is possible to have a virus and it is not being picked up on the scan?

Thanks for the help, Andrew


  • Andrew460
    Andrew460 Posts: 2 New Member

    Thank you for your help. I installed it and did the scan, however, it found nothing. -Andrew

  • Simon
    Simon Posts: 2,667 Superuser

    Hi Andrew,


    If that's the case, and the computer is still running slow, then I suggest you send in a Support Ticket with the FSDIAG file from the Support Tool so that the tech guys can take a closer look at things for you.


    One other thing before you do that though - have you checked for Windows Updates and made sure that any pending updates have installed?  It would also be worth a reboot if you've not done one for a while.


    Let us know how you get on.  :)

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