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cancel subscription
I have found no easy way to cancel a subscription which looked to have been tagged along with by virgin media broadband setup. Please can you advise best way to cancel?
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How to move DOWN from TOTAL to SAFE
My 2 year TOTAL subscription is running out in Jan. I will only need the SAFE part of that. How do I change the service from TOTAL to SAFE?* What’s the answer, short of letting the current TOTAL subscription run out, cancelling the account and starting another one just to have SAFE this time? ___ *(Nowhere can I find this…
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Weekdays in Family rules
Hi, In family rules is it possible to modify time limits for each day? For example, if I want to set monday - thursday 2h time limit and friday-sunday 4h timelimit. Now i can choose only mon-fri or sat-sun. Another feature that i would like to see is to set "vacation mode" to child. For example set all time limits off for…
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Renewed but shows unprotected
This discussion was created from comments split from: F-Secure renewal not working.
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XFenceDaemon can I switch this off?
The XFenceDaemon is hogging a lot of resource on my Mac, at times I've seen it consume 20GB of memory and 80% cpu. Is their a way to switch this DeepGaurd feature off on F-Secure Safe or do I have to remove Safe completely?
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Got a blue screen and now I'm paranoid
So I have a kind of weird question... I have F-secure installed. I know that Windows Defender does not work with F-secure. But I did a full scan of my computer with Windows Defender because I got a blue screen earlier and wanted to do a scan with another program too just in case. Background: I was using Microsoft Edge (on…
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XFenceDaemon slows down function of ArchiCad23 and 24
I have used Archicad since the end of the 1980 and now the last months I have became increasingly annoyed that the simplest functions in the program take more than 15 seconds to commence, not to mention to complete... I run the software on a MacBook Pro 15" from 2019 on the operating system version 10.15.7. The software I…
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f-secure update not working but does with vpn to the usa
as part of my ziggo internet subscription we get f-secure safe online. since some time updates fail on all my local devices i tried updating with a notebook over my home internet and to rule out that i have done something stupid on my router i also tried to update over hotspot on my mobile phone. still updates fail for…
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F-Secure blocks my AdBlocker
This discussion was created from comments split from: F-secure safe app can block advertisement or not?.
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F-Secure SAFE renewal not working
Hi, When I'm taken to the my F-secure portal to renew my subscription, there's the "Buy now" button, but clicking it does absolutely nothing. I thought maybe the system would prompt me with an e-banking bill after my subscription expires, but that has not been the case, and I'm still unable to renew my subscription and am…
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Trojan warning - but always again...
Hello, since 4 days, I receive a message from F-Secure about 10 Minutes after starting my system that says, a trojan was found, and I should restart the system to remove it. After the restart, same thing happens. According to the log, a malicous file was found and removed (TROJAN.TR/AD.FIREHOOKER.BU) , the path is in trhe…
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Banking protection not working with Proton VPN
This discussion was created from comments split from: bank protection.
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Cannot activate F-Secure Safe 17.8.0114922 on Nexus 6P Android 8.1.0
When I start the app after download from Google Play Store I cannot accept the license conditions: the button "Accept and continue" does not react....
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F-secure SAFE: Banking protection is not working in Firefox
I just noticed that if you touch in Privacy&Security --> Permissions: Location, Microphone and Autoplay settings, the banking protection stops working.. I dont have time to investigate which of these causes this, but to get it working start Control Panel --> Programs --> Uninstall Program and when you choose to uninstall…
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How to remove an add from Android lock screen
Some how I have got an add on my Nokia 8.1 with android. It started appearing about a week ago. I've got Safe and Freedome on it. I did not install any adds and the I have removed the last installed app. I was not asked about installing the add at any point. Is there an F-S tool that I can use to remove the add or another…
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F-Secure finds and removes file with "lokibot" in TEMP-folder forces reboot. Again and again.
After years using Kaspersky I thought it was time for a change. For about a year we are using F-Secure SAFE instead. Starting two weeks ago F-Secure SAFE reported a trojan "lokibot" hidden in a file in C:/TEMP or C:/WINDOWS/TEMP. F-Secure removed the trojan and rebooted Windows 10. A few minutes after the reboot F-Secure…
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My F-secure Safe Code Doesnt work
So i bought my pc from company and they gave me f-secure safe 6month period , i went made account and went to redeem my safe code i tried few times it said the code you entered is not valid to renew your service, i told the thing to company they gave me another code and both codes didnt work what do i do?
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Opear browser
How do I get the extension for Opera?
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F Secure Scan
When I try to do a full Computer scan, the scan runs for a limited period 5, 8, 10% and then the scan freezes Can yo advise?
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XFENCEDaemon on MacOS 10.15.7 stalls Clip Studio Paint
Hi, After changing from another Mac antivirus software to F-Secure SAFE, I have encountered an issue with Clip Sudio Paint -drawing software. Starting up the program, and opening a file, or creating a new takes significantly long time. From Activity Monitor I see that XFENCEDaemon takes very much CPU while this happens. As…
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F-Secure renewal not working
My F-Secure subscription expires today. For the last couple of weeks a reminder message has been popping up and three times now I have tried to renew it. In previous years there has been no problem. This year, I click on renew and it says on screen that I have successfully renewed but, in fact, the opposite is the case.…
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Instalation of new product
Hi, I had a licence for F-Secure Safe that has expired recently (a week ago). Now I´ve bought new licence for F-Secure Internet Security for other 2 years but I cannot install it. My account only asks me to renew my F-Secure Safe licence. What can I do? Thank you for any advice Aleš
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Tools / App and file control <-- Can't access to this function. What do I need to do?
I can't access to Tool / App and File Control function. I would like to make my on settings / configurations to files and folders, but when I click App and File Control I get a popup window which asks me do I want to allow F-Secure to make to make changes to this computer? There I answer YES and the popup window dissapears…
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How change from automatic renewal to manual
Hi. I accidentally didn't untick the box "Automatic renewal" when I renewed my subscription, and I want to change that to manual renewal. How do I do that?
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I just purchased the F-Secure Total package, but there is no installation code.
Hello, I purchased 12 hours ago, and have not received the email with the code in it. I need help, because I do not know how to install the programs.
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New customer
I'm a new customer and it says I've 12 months free, so after I logged in, why is it saying I've 30 days protection?? I can't even protect my phone and laptop, please help!!
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F-Secure Internet seucurity Verison 17.9
Hi Community, today i find out, that Version 17.9 is released for F-Secure Internet Security. https://community.f-secure.com/safe-en/kb/articles/5266-whats-new-in-f-secure-safe-for-pc-internet-security But when i look in my "Information" information", my Version ist 17.8 I deinstalled my Version and takte the Online…
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Reminder
Im so pissed off. I have 1 month left on my subscription and now it reminds me about that every time i start my computer, WHY???? I KNOW IT ALLREADY!!! If that doesnt stop I will stop buying F-secure. This software acts just like any stupid popup add that everybody hates, why you do it why???
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How to recover lost subscription key
Hi, I've used SAFE since 2016 and next expiration date is in 2022 but for some reason the program on my laptop is suddenly claiming that I'm not protected and is asking for the subscription key. My F-secure portal displays correctly that the subscription is valid. In another thread it was said that the subscription key…
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bank protection
why isn´t the bank protection showing when I open my bankaccounts? Regards Gunilla Wistedt
