F Secure is stopping me from saving games

bosseye
bosseye Posts: 2 New Member

Hi


I have recently started having a new problem with a game called city skylines where I save the game, but the save games don't get created.

I have spoken to the support team for the game and despite excluding city skylines and the support folders from F-Secure they have asked me to contact you as the F-Secure protection is still getting in the way

This is the error message they have found in the output log of the game which is causing the issue

UnauthorizedAccessException: Access to the path "C:\Users\a1211\AppData\Local\Colossal Order\Cities_Skylines\continue_game.json" is denied.

Any Ideas on how to fix it?


Many thanks

Mark

Answers

  • Simon
    Simon Posts: 2,661 Superuser

    I'm sure somebody more technical will be along to help soon, but in the meantime, could you just clarify that you don't have any other security software on the machine?

    Also, it might be worth submitting the file to the labs, then they can whitelist it if safe:

    https://www.f-secure.com/gb-en/business/support-and-downloads/submit-a-sample

    bosseyeLucaseuropaUkko
  • bosseye
    bosseye Posts: 2 New Member

    I have windows defender as well but its exempt from that too. The support said specifically F Secure

    Lucaseuropa
  • Lucaseuropa
    Lucaseuropa Posts: 303 Rock Star

    Hello @bosseye !


    I can see that your request has been submitted correctly and it is now being handled by my colleagues from the technical department. You can expect to hear from them soon.

    If you wish, please share the outcome of your request in another comment to this thread.

    Thanks!

    LakshUkko
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