I have just paid for another year with SAFE, but still I get remainders on my computer that the period is soon to expire. I have also included my phone and my Samsung Pad in this.
Is there anything for me to do to activate the subscription?
I am only an F-Secure user (their home solutions).
It is possible that it sometimes takes a while for the information to update and the new subscription expiration date becomes effective. But did you renewal? Or just purchased a fresh license / code?
you could login into "My F-Secure" portal and check if there is all fine with subscription. if so - then to doublecheck that your installation is pinned to this license.
There may be different steps to workaround the situation, but I can recommend contacting their official Support Channels. If your described trouble is still on-going, then Support agents can be helpful to advise and explain. For example, web-chat: https://www.f-secure.com/en/home/support/contact
Answers
Hello,
I am only an F-Secure user (their home solutions).
It is possible that it sometimes takes a while for the information to update and the new subscription expiration date becomes effective. But did you renewal? Or just purchased a fresh license / code?
In general, you could check things like:
There may be different steps to workaround the situation, but I can recommend contacting their official Support Channels. If your described trouble is still on-going, then Support agents can be helpful to advise and explain. For example, web-chat: https://www.f-secure.com/en/home/support/contact
Thanks!
Hello @andesp !
I've managed to log into your account and it seems that everything is fine. Please let us know if there is anything else you have problems with.