-
Subscritpion key
Hello i've just recieved the f-secure trial antivirus few hours ago but i didnt get my subscription key. so please help me on that. EDIT : SUBJECT
-
Full scan gets stuck every time!
Program: F-secure SAFE and internet security, F-secure 15.2 System: Windows 7 Home Premium 64bit, Service Pack 1 Hardware: 8 Gb RAM, Intel Core i5-3570K 3,40 GHz So, ever since I've bought F-secure there has been a problem with the full system/computer scan - feature, which includes a system scan, rootkit scan etc. I leave…
-
Access violation message, 20 or more times a day.
Since the most recent new free upgrade of F-Secure from Virgin, I now keep getting Access violation messages, all the time. This is on an HP laptop. No problems, I just click OK to get rid of the window, but it's very annoying. This is the text of the message: Access violation at address 004CFEA5 in module 'mdhpSUN.exe'…
-
invalid subscription key
hi, just renewed for 2 years yesterday but wont let me install says invalid subscription key maybe key for another computer - but i only have 1 computer!??? any ideas??
-
music playing for no reason
I just had something bizzare happen to me. My PC started playing some techno/dance music track. I did not have any music player programs (itunes, win media player ect) open at the time, it is not the sort of thing i would listen to and i did not recognize it So it is extremely unlikely that it was playing from my music…
-
GIe me 100% of my money back today
OK this is the nth time you've said you will send me an activation code for a device in sms mail and yo have not done it . I have tried for a month to get my devices activated with the product I bought, but you have prevented me from doing so FOR A MONTH. FOR A MONTH!!!!!!!!!!! What is it you people want? Skip that, i…
-
Cannot see my own orders of F-Secure in F-Secure Internet Security
When I right-click over F-Secure symbol and choose "Näytä omat tilaukset" (Show own orders?) nothing happens. If I open F-Secure window and try to find the same information under a question symbol, no luck either. F-Secure seems to run ok otherwise. I scanned the computer (no virus found) and updating virus database seems…
-
Is the Virgin Media deal only available to new F-Secure customers?
Hi! A little backstory for context: A few weeks ago I reformatted the machines I have at home and - needing some new security software - I decided to give F-Secure a look. I registered and installed the SAFE trial and ended up loving it. At the same time, we made the switch to Virgin for our new ISP and I noticed they…
-
Hur kan jag förlänga min prenumeration
Vem ska jag kontakta om jag vill förlänga min prenumeration
-
trusteer rapport
I have tried to install my new subscription but during installation it says the trusteer rapport needs to be uninstalled manually, I attempted this, closed the computer down but it still will not let me install the new f secure software. I do not know where this trusteer rapport has come from but on reading up I think it…
-
Where are all database updates?
Hi I updated my F-Secure IS product to it's newest version a few days ago. The product worked well since today, when I noticed that in the updates section I have no database updates anymore. I am missing the Aquarius, Hydra and DeepGuard updates for example. What should I do? This is how the updates section looks now.
-
När jag klickar på köp så går det inte. Det står ta kontakt med Kundtjänst.
När jag ska klicka på köp så kommer jag hit och dom ber mig ta kontakt med Kundtjänst?
-
Why are my messages being deleted? Updates not installing.
I have posted this twice before but it keeps getting deleted. WHY? I've done an update check and it says that it was successful. However viewing the details shows that updates haven't been installed for several days. I cannot see a way to install these updates. Please can someone help? I've also emailed support and got no…
-
Wannna see what my f-secure homescreen looks like?
Here it is: How am I supposed to send my software to my devices when it looks like that?
-
F-Secure Booster bugs
1) Boot defrag shows "?AME_?" instead of product name. You can confirm this by file C:\ProgramData\F-Secure\F-Secure Booster\RegDefragDll\RegDefragNT xx.cfg There is line IDR_DEFRAG_EXE_START_MESSAGE=Käynnistetään ?AME_?, peruuta painamalla ESC-näppäintä: 2) regfiles is not set to hidden and system attributes after defrag.…
-
Safe .. new upgrade completely crashed my laptop
Hi can anyone help as i cannot get through to live chat .... i have started the new upgrade ( i am a virgin customer ) it has completely crashed my new laptop windows 8.1 for 5 hours now it has been trying to repair my laptop using diagnostic tools etc repairing disc errors / restarting HELP PLEASE
-
Updates not installing
I've done an update check and it says that it was successful. However viewing the details shows that updates haven't been installed for several days. I cannot see a way to install these updates. Please can someone help? I've already posted this once and the thread seems to been deleted, I've also emailed support and got no…
-
Updates not installing
I've checked for updates and it says 'Update check was successful' but when I click 'More details' it shows that updates haven't been installed for several days. There does not appear to be a way to install the updates. Can anybody help?
-
D-view Cam and F-secure issue
I am running D-view cam montering 6 D-view cams. Problem started when I installed F-Secure suite from Charter. All is well until a few hours later I check and 4 of the 6 cams are disconnected. I go into F-secure and diable it and the 4 cameras connect. Enable F-Secure and all is well until a few hrs later. I have disabled…
-
Where are the F-Secure's Browsing Protection settings?
I've been trying to find these settings because apparently it has blocked a part of a safe site causing all the images to be broken. I've heard people talking about the settings, but they never explain exactly how you get there. I'm using Google Chrome as my browser (if that matters).
-
Literally, everything is wrong
OK where to begin. Best to make a list. 1) the webpage that contains the form to fill ut to start a chat is broken. It will not let you fill the reequired information. The drop downs never populate past "country". So there's no way to get help. 2) for no reason I can discern, payment on one of the three products I *tried*…
-
Virus
Hi Before I download the SAFE product on to my Apple Mac Laptop I think I may have a virus on it. I keep getting popups coming up after trying to stream a football game. Can you tell me if the SAFE product I'm about to download can search for virus's and fix them, or would the product be of no use to the machine due to…
-
False Positive Detection of URL and Executable-Not Fixed
Hi, Our Website URL and Main executable is wrongly flagged as malicious. I have used your online portal for submitting the false postive detection and mailed to the appropriate email address.No response.one of our mutual customer is experiencing an issue.Please fix this problem soon. I will PM the link to the apprpriate…
-
This is not okay.
Can someone please speak some sense to me here? I set off the anti-theft alarm on my tablet yesterday to find where it was within my home. It said this was an alarm you can set off to locate it, so I did. I found it. I now cannot get the alarm to stop. It's asking for a password and I don't know/remember what password this…
-
Mobile Notification Icon
Hi After installing on my android I now have a notification icon at the top of my screen that wont 'swipe off'. Is there a way to hide/remove this. Thanks Claire
-
FSecure Key and Blocked Apps
I actually have no idea what happened to my phone, i pressed something inside the F secure, then when i restarted my mobile, it say that my apps were blocked, they are asking for the security code to allow it, i tried putting my F Secure key, but it wont work, it keeps on asking for security code. Can anybody pls help me?…
-
Please Help with Severe Problems with my SAFE login and Subscription
I have a recurring problem with My F-Secure SAFE telling me that first I had no subscription. It states that my subscription was cancelled. I called Cleverbridge and confirmed that I was charged once on order reference number please ask me F-Secure for number the original SAFE subscription then I paid another 19 something…
-
Zeus Trojan
My ISP tells me I may have a Zeus Trojan. I have no idea how to check for this. I ran F Secure home security and it found nothing. Would it have found Zeus Trojan? If it got onto my system around F Secure home security how would I find it? Thank you to anyone providing help with this. I am 70 years old and know very little…
-
Help needed. Login problems
I have just purchased a new windows computer and tried to register for f secure safe. I have created an account via my iPad however every time I try to log in on my computer I type the username and password. Click to login and it takes me back to the log in page. I am able to log in via my iPad. I am so confused as I need…
-
SAFE Alarm Password?
Hey there, So I logged in to F-SECURE from my PC and had it set off an alarm on my tablet to see where it was. I found my tablet, but now can't get the alarm to stop. It's asking for a password and I don't recall ever setting one up. My F-SECURE password for my log-in has not worked, nor any other I usually use. The noise…
