trusteer rapport

I have tried to install my new subscription but during installation it says the trusteer rapport needs to be uninstalled manually, I attempted this, closed the computer down but it still will not let me install the new f secure software. I do not know where this trusteer rapport has come from but on reading up I think it may have installed when I paid for my subscription.  In addition my additional computers will not accept the subscription key that has been given to me.  Any ideas on how I can get rid of trusteer rapport or bypass it to enable the complete installation of f secure safe?

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