trusteer rapport

Diane

I have tried to install my new subscription but during installation it says the trusteer rapport needs to be uninstalled manually, I attempted this, closed the computer down but it still will not let me install the new f secure software. I do not know where this trusteer rapport has come from but on reading up I think it may have installed when I paid for my subscription.  In addition my additional computers will not accept the subscription key that has been given to me.  Any ideas on how I can get rid of trusteer rapport or bypass it to enable the complete installation of f secure safe?

Simon

Hi Diane,

 

Here are a couple of links you might find useful - the second one is a removal tool, which, it seems, you may need to use:

 

https://www.trusteer.com/support/uninstalling-rapport

https://www.trusteer.com/support/uninstalling-rapport-using-safeuninstall-utility

 

With regards your additional computers, can you confirm, is this F-Secure SAFE that you're trying to install, or the stand alone Internet Security?

 

 

Diane

Thank you for the advice I have managed to uninstall Trusteer rapport now.  I have upgraded to f secure safe and that is what the pass key is for, do I have to uninstall and then reinstall f secure to enable the pass key to work?

Simon

Sorry, not sure what you mean by that. You install F-Secure SAFE via your SAFE Portal. I can't link to that at the moment as I'm on my phone, but this may help:

http://community.f-secure.com/t5/Security-for-PC/How-do-I-install-remove-a/ta-p/24380