I have tried online chat several times and get a blank screen. Is it working? I live in the Eastern US time zone and have logged on for it at 9 a.m. and 10 a.m. One thing I'm wondering is if the hours are GMT in the UK? The hours posted for US are 9 to 18. Thank you for any reply
I can only suggest you try raising a support request, Jack, and you could mention within that about trying to get through to the chat service.
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