F-secure says that my mobile isn't protected.

Mel1

Under my devices my mobile says the license is not in use, however my phone looks as though it is protected. Any ideas? 

Simon

My guess is, if the app on your phone is saying it's active, and that your phone is protected, then it probably is, in which case, this sounds like a possible licensing issue (assuming the license on your phone is the same as that registered in your SAFE portal), so you'd need to Contact Support to get it sorted, as we can't deal with that on here for privacy and security reasons.