Do you think they even listen to paid subscribers

PeedofFSecureUser

Ive been using this software for some time. Its now approaching useless, untrustable with a nasty and limited UI.

I don't think they even listen to thier subscribers !

They appear to be more intrested in pandering to EU data shareing agenda. Profiting from selling our data as data extraction for Ai.

You sadden me as once years ago I spoke to a very sincere IT engineer that shared our fears of abuse via Ai …… The money appers to be more attractive now ay ?.

Sorry but you present us now with a hidden service. No user feedback to the software process we pay to use, the network connections we make and to some degree the sites we visit.

Firmy

Hello @PeedofFSecureUser

We genuinely understand your frustration and truly appreciate you taking the time to share your feedback regarding F-Secure's software and services. We take user concerns seriously.

You've expressed significant concerns about data sharing, the use of your data for AI, and feeling like the service is "hidden." We want to assure you that F-Secure's policies are designed to be transparent about how we handle your information:

• Protecting Your Traffic: We want to be very clear: we do not read, share, or sell your internet traffic. Our primary goal in collecting any data is solely to provide and secure our services to you effectively.
• Purpose-Driven Data Collection: Any data we collect serves a specific purpose. This includes:
  • Customer Relationship Data: Used to manage your subscription.
  • Service Data: Processed automatically to deliver the features you've subscribed to.
  • Security Data: Collected to actively protect you from threats.
  • Analytics Data: This data is typically pseudonymized or anonymized, meaning steps are taken to remove or obscure your personal identification, and it's used to help us understand service usage and improve our services.

You specifically mentioned concerns about data extraction for AI. Our text message scam protection feature does use AI. For non-English messages, we utilize AWS Translate with a strict "no-trace policy," ensuring AWS does not retain your personal data. Any other AI functionality we control is exclusively for recognizing scam text messages, and we only retain non-personal and anonymized data to train these AI models. This means your personal content is absolutely not kept for AI training.

Our service actively monitors network activity primarily for your security. This includes actions like blocking access to known malicious sites and scanning traffic for potential threats. Information such as problematic URLs or the domain names you connect from is collected for security analysis and to enhance your overall protection. For example, once a URL is identified as malicious, that finding helps protect subsequent users from accessing it, contributing to a safer environment for everyone. Crucially, while this monitoring occurs to keep you safe, F-Secure maintains a "hands-off approach" to your actual traffic within our VPN service itself.

We actively seek user feedback through various channels. We conduct customer satisfaction surveys, and we have a community forum where users can report issues and engage with fellow users. Additionally, our support channels, including chat and phone calls, are always available for direct assistance and feedback. We genuinely value user input as it's essential for improving our services.

We understand your sentiment that the software might feel "approaching useless" with a "nasty and limited UI." Your feedback on the user interface and functionality is truly crucial for our product development. We've recently introduced significant improvements to our VPN services, including the integration of WireGuard and Hydra VPN protocols, which offer enhanced performance and security. While our product is designed for consumer use and might seem limited to more technically advanced users, we aim to ensure an easy and intuitive customer journey within our app.

We strongly encourage you to utilise our formal feedback channels, such as this community forum or our support chat/call, to share detailed examples of your UI and functionality concerns. Your direct input can be invaluable to our development teams as we strive to continuously improve.

Thank you once again for your valuable feedback.