Virgin Customer - Incorrect License Expiry Date showing on Android Device

I have just taken Virgin service and installed F-Secure safe on my laptop and android device.  The laptop is showing the correct subscription, but the android device is showing that the service is expires on 13/01/2017.  I have checked, and everything is showing as installed correctly, but to be safe, I deleted the subscription and the app, then updated the subscription in my F-Secure SAFE portal, and used that to send a message to install the app.  Everything installed fine, but I am still getting a notification that the subscription is due to expire, and to log in to update it.  I log in, and the subscription date is correct.


  • Steevi
    Steevi Posts: 3 New Member

    Couple of screenshots...

    F-Secure Account Screenshot.pngF-Secure Android Screenshot.png

  • Laksh
    Laksh Posts: 4,224 Former F-Secure Employee

    Hi Steevi,


    Based on your given details, this needs further investigation with our Support team to check on your account and license information. Kindly get in touch with them via chat or phone to check this directly.


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