Unable to reduce devices and renew


Hi, i have created a F secure account a month ago for the trial session and it has then expired. So now i have bought a new internet package for 1 device, however i am unable to renew it as it says that "this campaign has ended" whenever i try to type in the related info and the code given. i realize that i have to buy 3 devices under manual renewal so i wanted to change it to 1 but there is no way i can change it. I tried to communicate with the expert help but not available hence it is not possible for me to call any support center either. What should i do ? Create a new account again but how do i close down this current account if i do so? Please help


  • [Deleted User]
    [Deleted User] Posts: 0 Former F-Secure Employee

    Hi ewcw,


    Kindly contact our support as this needs support assistance to reduce the number of devices for renewal. You can try to contact them again by either chatting with our support or calling them directly.


    If you have already a case number with support, kindly send me a private message so that I can highlight it for support notice.

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