f-secure safe keeps telling me not protected

fedup1
fedup1 Posts: 2
in F-Secure SAFE

keeps coming up not protected so go on my f-secure subscription valid  1/12/2017 so why keep telling not protected have tried to install on this computer download press run unable to connect to server check internet there is nothing wrong with my internet Tony

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  • Chameni
    Chameni Posts: 235 F-Secure Employee

    Hi,

     

    Sorry to know about your issue; hope we can help you troubleshoot your issue here. Is the problem persistent or does it disappear after a while and could you tell us what OS are you using. And please ensure you have completed all the pending Windows update and there is no other security program installed on your computer.
     
    If the issue still persist, i would suggest to contact our support directly via Call or Chat to get further assistance on this.
     
    Thank you.
    Laksh
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