F-Secure icon

sweeper

I've just reinstalled Windows 10 on my desktop pc and the F-Secure product icon is no longer on my desktop. How do I reinstate it?

Simon

I think it should appear automatically if F-Secure is installed properly.  Do you have a system tray icon (by your clock), and if so, does that launch the F-Secure UI?  Also, does F-Secure appear in your Start Menu?

sweeper

I've got a "show hidden icons" symbol next to the clock, but it's not in there when I click on that. Neither is it in the Start Menu.

Simon

It doesn't sound like it's installed.  I suggest you login to your SAFE Portal and reinstall from there. 

sweeper

When I go to my Safe Portal it tells me that my device is protected, and I've been using the F-Secure Search facility, so it seems as though it's installed. However, I can't work out how to reinstall from the Portal.

Simon

It's a while since I've used SAFE, but I think you click Add Device, then it will give you the options to install on the device you're on, or another device.

sweeper

Thank you - that worked!