Freedome is not starting automaticly

Lvhb

I have a new Lenovo 4 tablet with android 7.1.1. When i start my tablet freedome protection is never on. I have to push the protection button and the protection is ok. What can i do to automaticly start the protection. On my phone with android 7.0, freedome starts automaticly.

Thanks.

[Deleted User]

Hi Lvhb,

 

May I know if you are referring to the tablet being restarted? Or does it mean that when you unlock the tablet, Freedome shows as not connected?

 

Lvhb

Hi Laksh,

 

It's only after the startup. Then Freedome is connected  till the next startup.

 

 

 

 

[Deleted User]

Hi Lvhb,

 

Could you please confirm if you have seen the 'Trust' dialog (the one from Android operating system that asks for permission to form a VPN connection) when you restart your device?

 

Mostly, we might need logs in order to investigate this issue further. I would recommend to contact our support team via chat or phone for further troubleshooting here.

 

Lvhb

 No, i  didn't see any permission for rights.

[Deleted User]

Hi Lvhb,

 

Then, please get in touch with our support team for further investigation as mentioned in my last post.

Lvhb

Done!

 

Thanks.

 

Luc