Freedome is not starting automaticly

Lvhb
Posts: 5 Explorer
I have a new Lenovo 4 tablet with android 7.1.1. When i start my tablet freedome protection is never on. I have to push the protection button and the protection is ok. What can i do to automaticly start the protection. On my phone with android 7.0, freedome starts automaticly.
Thanks.
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Hi Lvhb,
Could you please confirm if you have seen the 'Trust' dialog (the one from Android operating system that asks for permission to form a VPN connection) when you restart your device?
Mostly, we might need logs in order to investigate this issue further. I would recommend to contact our support team via chat or phone for further troubleshooting here.
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