Freedome is not starting automaticly

Lvhb
Lvhb Posts: 5 Explorer

I have a new Lenovo 4 tablet with android 7.1.1. When i start my tablet freedome protection is never on. I have to push the protection button and the protection is ok. What can i do to automaticly start the protection. On my phone with android 7.0, freedome starts automaticly.

Thanks.

Comments

  • Laksh
    Laksh Posts: 4,444 Former F-Secure Employee

    Hi Lvhb,

     

    May I know if you are referring to the tablet being restarted? Or does it mean that when you unlock the tablet, Freedome shows as not connected?

     

  • Lvhb
    Lvhb Posts: 5 Explorer

    Hi Laksh,

     

    It's only after the startup. Then Freedome is connected  till the next startup.

     

     

     

     

  • Laksh
    Laksh Posts: 4,444 Former F-Secure Employee

    Hi Lvhb,

     

    Could you please confirm if you have seen the 'Trust' dialog (the one from Android operating system that asks for permission to form a VPN connection) when you restart your device?

     

    Mostly, we might need logs in order to investigate this issue further. I would recommend to contact our support team via chat or phone for further troubleshooting here.

     

  • Lvhb
    Lvhb Posts: 5 Explorer

     No, i  didn't see any permission for rights.

  • Laksh
    Laksh Posts: 4,444 Former F-Secure Employee

    Hi Lvhb,

     

    Then, please get in touch with our support team for further investigation as mentioned in my last post.

  • Lvhb
    Lvhb Posts: 5 Explorer

    Done!

     

    Thanks.

     

    Luc

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