how to remove trojan from computer

barb5
barb5 Posts: 3
in F-Secure SAFE

F-secure found threats on the scan that they couldnt do anything with.It is Generic616817.Downloaded Malwarebytes, it quarantines the ones they foune which is sysWoW64. I found this one in C:\programs files, but it wont let me delete it. I tried to download the f secure scanner but it wont let me download anything. Any help on how to remove these trojans, which is what the malabytes said they are. 

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  • Simon
    Simon Posts: 2,674 Superuser

    Can you not delete the ones which are in quarantine in Malwarebytes?

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  • barb5
    barb5 Posts: 3

    Yes, and they come right back. I need to delete the whole file , but it says i have to have permission from TrustedInstaller, and i tried,but it wont let me

     

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  • igge
    igge Posts: 5

    Start your system in Secure-Mode or even better with an external boot CD or stick with e.g. Ubuntu or anything, then you should be able to delete the file(s).

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  • igge
    igge Posts: 5

    On macOS use CMD+R to enter the recovery mode and use the inbuild terminal.

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  • barb5
    barb5 Posts: 3

    ok, will try that. Thanks

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