Renewal Cost




I renewed my subscription 2 days ago. As an existing virgin media customer it said my renewal price would be £25 but the invoice i have states that i have been charged £79.99.


  • Ukko
    Ukko Posts: 3,632 Superuser



    Sorry for my reply.


    How I can to understand - "Virgin / F-Secure renewal process and strange point with price-change" can be a popular trouble.

    Under this community it was time to time noted (and probably under the Virgin Media community too) with same description (as your);


    A lot of users did not back with result of situation (except meanings like: "all OK after the get support-talk" or "not OK" - if they do no get it);


    Not sure about current situation - what if it was fixed already, but happened else one time...


    So I think that most helpful step (at least - on current time) will be try to get F-Secure Support help directly.

    It available with next options:


    --> as phone-call:


    --> as chat:


    I not sure about useful/powerful status of this channels, but you able to try it.

    And if it will be not helpful - maybe someone from official F-Secure Community Team will help you about getting support.



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