Renewal Cost

Hi,

 

I renewed my subscription 2 days ago. As an existing virgin media customer it said my renewal price would be £25 but the invoice i have states that i have been charged £79.99.

Answers

  • UkkoUkko Posts: 2,960

    Hello,

     

    Sorry for my reply.

     

    How I can to understand - "Virgin / F-Secure renewal process and strange point with price-change" can be a popular trouble.

    Under this community it was time to time noted (and probably under the Virgin Media community too) with same description (as your);

     

    A lot of users did not back with result of situation (except meanings like: "all OK after the get support-talk" or "not OK" - if they do no get it);

     

    Not sure about current situation - what if it was fixed already, but happened else one time...

     

    So I think that most helpful step (at least - on current time) will be try to get F-Secure Support help directly.

    It available with next options:

     

    --> as phone-call: 

    https://www.f-secure.com/en/web/home_global/support/contact-support

     

    --> as chat:

    https://www.f-secure.com/en/web/home_global/support/contact-chat

     

    I not sure about useful/powerful status of this channels, but you able to try it.

    And if it will be not helpful - maybe someone from official F-Secure Community Team will help you about getting support.

     

    Thanks.

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