FeedBack on F-Secure LABS

Parham

Hi.

about F-Secure LABS, i know you are using Bitdefender, but is this means that your VirLab have not to monitor and analys submissions? i mean you have VirLab anyway! so why you are slower than your rivals in analysing submissions?

 

4days ago ( almost 100hours ) i sent 4 undetected samples in 4 ticket/form, but now i got nothing, no result yet! it is not "too slow" but surely this is not "good"! i don't know what is problem, do you have "Lack of Analyzer" in VirLab? or something else? anyway Please let us know what is the problem there

Parham

seems the most-response-time is 3-4 days and all of my tickets solved right now.