Renewal - mission impossible.

dullknife

I've been trying renew my subscription for a few days now ..... everytime it says renewal successful for another billing cycle your subscription expires on 1:04:2017 .....

I thought maybe changing payment method might kick it into action, no such luck.

I understand as a loyal customer for some years I expect to pay top price for everything. I assume the poor software belongs to notsocleverbridge. How would they know the new expiry date of my credit card? I have never informed them of it.

Disturbing stuff really, and all this keeping people's card on file to take payments whenever.

Anyway, I just thought I'd let you know. Personally I've lost interest...

[Deleted User]

Hi and thanks for your feedback, dullknife! We understand the issue with the renewal and we are working on it.

 

I will highlight your feedback to our support team.