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Scan sticking on 97%
Full PC scan sticks on 97% when it then seems to check a single file every few seconds. Used on 3 PCs with no problems on the other two. Any advice please?
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Setting up family member?
I am trying to set up my wife's phone on my account? I sent an email link to her and can see her on my f safe. But how does she connect her device. Cannot see how to do it? Any help welcome?
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Error - computer not protected
Safe antivirus say your computer not protected - the update is up to date - also restrated twice - shutdown and done complete boot up also - still says - comptuer not protected - update log shows few files are not installed please help me to fix this issue
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F-Secure Safe 'Computer Not Fully Protected'
I am getting this message even though my subscription is current and my virus protection is up to date. The message says my virus protection is not up to date and check for latest updates. Browsing protection is active. When I do a virus scan or an update, nothing suspicious is found and when I check for updates it says my…
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F - Secure Safe and Windows Defender
Hi, I am in Windows Insiders fast ring. Last update 17672.1000 Windows change antivirus prducts policy: The Windows Security Center (WSC) service now requires antivirus products to run as a protected process to register. Products that have not yet implemented this will not appear in the Windows Security UI, and Windows…
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Feature Request for F-Secure SAFE for Mac
Hi, I'm still adding exlusions manually after every update as indicated solution in thread: https://community.f-secure.com/t5/F-Secure-SAFE/F-Secure-SAFE-Mac-scanning/td-p/92071 Could you send a hint to devops to add this feature at some point so I can make permanent exclusions? Keep up the good work!
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How to submit my website for f-Secure analyse
Hi, I would like to submit my website to f-secure for analyze so when it is searched it doesn't come with a (?) sign. Any help will be deeply appreciated.
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Deleting My Account
Hi I would like to delete my account with you as I am not using it since I have another supplier doing the same thing. I was offered this acount as a Virgin Media customer. Please can you advise how to do this? Thanks, Aliza
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Banking Protection Banner
The Banking Protection Banner has stopped appearing although Settings states that it is active. How is this corrected?
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F-Secure Network Installer for Internet Security fails to download.
Hi there, I have the following problem. I had to setup my PC from scratch so I did a clean Windows 10 Pro x 64 Version 1803 install. All updates from Microsoft have been installed also. After that, I wanted to setup Internet Security through the Network Installer. When I open the Installer it immediatly stops with the the…
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Microsoft updates KB2999226
my wifes Laptop Toshiba. New updates last week 24/05/2018 removed a number of programs including Fsecure safe. when I go to Fsecure and start reloading the safe a message appears cant finish instalation update "KB2999226 is missing download this update. I go to microsoft and start to download KB2999226 and a message…
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F-Secure SAFE Family Rules notifications on Android
F-Secure SAFE Family Rules is NOT a new feature anymore, nor do I have any need for it, so it would be rather nice if you didn't tell me about it in a notification every single time SAFE is updated. Thanks.
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[Mobile Security] Scanning never ends
Android 6.0.1 on Lenovo Tab TB-8703F F-Secure Mobile Security Version 17.3.00139110 FS_GP, Scanner-Build 1.3.241700 On starting a scan files are scanned and after a long time scanning stops on the 2'563th file and it says below, that the scanning of the file "host_driver_logs_cur..." takes some time. I was waiting now for…
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DeepGuard blocks python.exe
This morning I created a new Conda environment for the latest version of Python 2.7, using the MiniConda3 package manager (updated to the latest version). While using this Python version, I got the following warning from F-Secure SAFE: Application was blocked from accessing your files: "python.exe" Reason:…
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100% CPU usage after recent update.
Basically, after updating to 1803 build, program called "Host Process" have started to use extremely amounts of my CPU, combined with rest of the programs, CPU usage often reaches 90-100% which makes my computer slow, restarted the PC always solves this problem. I've already tried to reinstall F-secure, but it still keep…
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"Excluded" from what? => change to BLOCK and ALLOW
Hello. I just got an F-Secure alert saying that some shady file in my temp folder was behaving like a virus (I was reading a global newspaper online on their website). So I was prompted something along the lines of "Do you want to exclude this..." to which I replied - YES, exclude the thing from everything!! - but now I…
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Firefox and I.E very slow
Both Firefox and I.E take several minutes to change web pages. Did several broadband speed tests, all come back as 70mbps or above. Help!!!
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Can't buy for iphone.
I tried 13 times to purchase for my son's iPhone but it kept giving me errors and telling me to contact iTunes. I did, and they said I had to go through F-Secure - but no chat and no one answering phone. So, I signed out, deleted the app, and tried again. This time when signing in they said it could not be installed…
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Banking protection does not turn on
When I start a session with my bank account with Bank Austria, the banking protection does not come on. How can I add this bank to get the banking protection to automatically turn on. Thanks.
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Cannot unlock blocked website after latest update
Since of today I cannot unlock the following website: http://www.livefootballol.me/live-football-streaming.html After the latest update I could unlock other blocked websites but not that one. Not feeling safe to use a programme that decides what I visit and don't visit and what next, blocking political websites decided by…
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Internet Security Ihr Computer ist nicht geschützt
Hallo, Bekomme jetzt schon seit einiger Zeit immer wieder die Meldung: Ihr Computer ist nicht geschützt. Fehler beim Schutz.Starten Sie Ihren Computer neu. Unter Tools / Updates wird angezeigt das mehrere Updates nicht installiert wurden mit der Meldung Fehlgeschlagen. Sind für eine Sicherheits - Software nicht gerade…
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F-Secure Total: Case closed without providing solutions
I was absent due to illness and was not able to reply sooner. My case was closed without providing a solution to my problem: I purchased TOTAL for 3 devices, but it works only on one after a while. Initially it worked on all 3, but since end of March only on one. I asked several times for help, only once there was a chat.…
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Help Identify If My License Acquistion Is A Fraud.
Hi, An honor to join F-Secure family. I just bought a license from a local re-seller (Titan Store, TW) online with F-Secure Total, one year for 7 devices for about 30-some USD. The terms said that the code should only be used with their uploaded installer, however I could not install it by numerous mouse clicks. The error…
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Blocked sites authorised thru windows 10
Hi I have recently had to switch back to IE from using Mozilla Firefox. Something funny is happening... for most of the sites my son gets a message that is not allowed. Nothing particular. When I allow it in Fsecure on allowed tab it wont unblock unless I authorise it throus my Microsoft account (email sent thru email) Any…
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Time limit on Android device
F-Secure SAFE time limits have been functioning all good up until now. Even though nobody is using the phone, SAFE says the time limit is up. How could I troubleshoot this problem?
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about forgot / recover lost login e-mail * solved with chat support.
i want recover my other account login e-mail . im have unique id and license key for total protection.but chat support unavailable. so how can i recover forgot login id ? solved with f-secure chat support thanks.
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F-secure safe cant be install, error message - already installed.
According to control center there isnt any F-secure installed. However I tried to install F-secure free for 30 days, but the installation was immidiately broken and couldnt be used. Instead I used Norton for 30 days without any problems with the installation and later on the uninstall of the Norton program, done because I…
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Blank/white installation screen
I trying to install my F-Secure safe on my Windows 10 system..But when the installer appears, its empty. Just blank or white screen? I have tried installation in windows safe mode. I have tried installation as administrator.. Nothing happens, just blank/white screen.. never had that problem in windows 8.1 What could be the…
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Got a new subscribtion, wants me to buy another one!?
Just bought myself a new ONE YEAR subscibtion today.... And it seems to be ending today as well.... Please fix this. Im not going to pay for a complete license with the cost of 80+ dollars and just have it for one day..
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What are F-Secure’s risks miltigation actions regarding trackers and fingerprinting issues?
I was shock after performing a scan of F-Secure SAFE browser (FSS browser) via https://panopticlick.eff.org/ The FSS browser did not blocked: - Tracking ads - Invisible trackers - “Does your browser unblock 3rd parties that promise to honor DO NOT TRACK?” - “Does your browser protect from fingerprinting?” What are…
